Client Access Specialist

ACES•San Diego, CA

8d•$18 - $22•Remote

About The Position

Join ACES as a Client Access Specialist and help families take the first step toward life-changing autism care. This role sits at the front end of our client journey and functions as a key driver of growth. The team is performance-oriented, accountable to lead qualification targets, and responsible for delivering a high-quality experience to prospective clients. We are looking for individuals who bring inside sales experience, are energized by targets, and want to grow with a company that makes a measurable impact.

Requirements

2+ years of inside sales, outreach, or call center experience in a performance-driven role
Excellent written and verbal communication skills
Strong organizational and follow-through abilities
Comfort operating across multiple systems (CRM, texting platforms, VOIP)
Resilience and adaptability in a fast-paced environment
Ability to exert up to 10 pounds of force and lift/move up to 15 pounds
Ability to sit for long periods of time (up to 3 hours at a time) during the scheduled workday

Nice To Haves

Spanish/English bilingual strongly preferred
Experience in healthcare, behavioral health, or education preferred

Responsibilities

Handle inbound and outbound inquiries via phone, text, and email
Qualify leads using defined intake criteria (diagnosis, location, insurance, etc.)
Educate families about ACES services and guide them through the application process
Maintain accurate, timely records in CRM and track each lead through to resolution
Manage a high volume of leads while maintaining responsiveness and quality
Meet or exceed weekly outreach and qualification quotas
Collaborate cross-functionally with Intake, Welcome Center, and Marketing teams
Participate in ongoing training to improve sales techniques and process efficiency

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