Flight Attendant - Charter Service - New York, NY

CORPORATE FLIGHT MANAGEMENT INC•City of White Plains, NY

About The Position

The Flight Attendant is responsible for ensuring the safety, comfort, and well-being of passengers while delivering a high level of customer service in accordance with FAA regulations, company policies, and standard operating procedures. This role requires maintaining cabin safety, conducting safety demonstrations, responding to in-flight emergencies, and providing clear and professional communication to passengers and crew members. This position requires strong attention to detail, excellent interpersonal skills, and the ability to remain calm and effective under pressure. The successful candidate will be able to follow established safety protocols, provide exceptional service, manage in-flight situations professionally, and complete all required documentation and reports accurately.

Requirements

Minimum age: 23 years
High school diploma or GED required
Valid driver’s license, good driving record, and valid passport
Authorized to work in the United States and able to travel in/out of the country
Fluent in English (bilingual skills preferred but not required)
Must pass:
DOT pre-employment drug screen and ongoing random testing
10-year background check, criminal history review, fingerprinting, and reference checks
Successful completion of Contour’s four-week Flight Attendant Initial Training Program
Ability to work variable schedules, including nights, weekends, holidays, and duty periods up to 16 hours.
Must live within one (1) hour of assigned domicile.
Able to lift 75 lbs. with or without reasonable accommodation
Strong interpersonal skills with a polished, professional, and customer-focused attitude.
Proven ability to work effectively with a variety of personalities and in a fast-paced, team-oriented environment.
Demonstrated leadership and organizational skills with the ability to coordinate multiple priorities and meet deadlines.
Strong attention to detail with the ability to handle interruptions and adapt to changing situations.
Self-motivated with the ability to motivate others and maintain a positive attitude under pressure.
Excellent written and verbal communication skills delivered with tact and professionalism.
Ability to manage multiple complex tasks simultaneously while maintaining accuracy and quality.
Able to work both independently and collaboratively as part of a team.
Commitment to working in a safe, professional manner in compliance with all regulatory requirements (OSHA, EPA, state, and federal).

Nice To Haves

Fluent in English (bilingual skills preferred but not required)

Responsibilities

Perform required work duties in an aircraft environment.
Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.
Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised
Work both independently and as part of a team to accomplish work tasks
Actively seek to ensure the safety and comfort of customers
Provide exemplary customer service to satisfy and exceed customer expectations
Provide assistance lifting and stowing luggage (including baggage, garments, and other items) into overhead bins or other storage areas and soliciting assistance when needed
Attend to individuals needing assistance (such as unaccompanied minors, individuals with a disability and the elderly) throughout aircraft operations
Prepare and serve meals, snacks, and alcoholic and non-alcoholic drinks
Maintain professional appearance.
Project and maintain a positive attitude and composure at all times.
Be dependable and committed to completing work assignments
Manage time to complete required work assignments and to ensure overall punctuality.
Perceive, understand, and respond to written and oral communications and warnings
Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.
Ability to adjust to a rotating schedule with variable days off, variable hours that could include up to a 16-hour duty day. A duty day could range from two (2) to 14 hours.
Must be willing to work nights, weekends, and holidays and will be expected to be away from home sometimes for weeks.
Sit in an assigned jump seat with seatbelt and shoulder harness fastened.
Retrieve and store items in the overhead bins which can be as high 67" from the floor.
Exposure to peanuts, pets, and other allergens
Perform tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items.
Maintain the appearance of the aircrafts cabin, galley and lavatory
Restocking the galley
Practices safety conscious behaviors in all operational processes and procedures.
Comply with other tasks assigned by management or the Pilot-in-Command.
Other duties as assigned my Inflight Services leadership.
Respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures.
Guide or direct (verbally or non-verbally) passengers during emergency situations (such as evacuations) to minimize impact of the event and protect passengers and crew members.
Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.
Ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures.
Effectively communicate verbally to make onboard public address announcements, complete safety demonstrations, and provide instruction to others.
Must be willing to open emergency exits and close aircraft doors weighing up to 60 pounds and push and pull heavy beverage/food carts requiring 32lbs of force when pushing or pulling.
Restocking the galley, including but not limited to:
Following established procedures to ensure that the aircraft has been restocked.
Ordering and picking up requested catering items for a passenger
Checking expiration dates on food items and drinks
Ensuring that food items are not left on the aircraft once passengers have deplaned
Notifying Inflight Services Leadership when inventory stock is running low.

Benefits

Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
401(k) Savings Plan
Eligibility begins the first day of the month following your hire date.
The Company offers a matching contribution up to 6% of your eligible compensation.
Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
Accrual of up to 56 hours of paid sick leave per year.
Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Eligible to receive vacation hours on January 1st following your hire date.
These hours will be vested and available for use in accordance with Company policies.
NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of active service.
Eligible for various types of leave, including:
Medical Leave
Non-Medical Family Care Leave
Maternity and Paternity Leave
Personal Leave
Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.