Flexible Customer Service Associate

Hertz•Burlington, VT

1d•Onsite

About The Position

The Flexible Customer Service Associate consults with customers on their rental, maximizing revenue opportunities by actively offering products and services and overcoming customer objections. This role ensures world-class customer service and sales support. Responsibilities also include shuttling customers and preparing vehicles for customer pick-up, which involves cleaning, assessing damage, fueling, and refilling all fluids.

Requirements

Strong oral and written communication of ownership, accountability, and initiative
Possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities
Ability to perform essential functions such as sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading
Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine

Responsibilities

Consults with customers on their rental
Maximizing revenue opportunities by actively offering products and services and overcoming customer objections
Ensures that the customer receives world-class customer service and sales support
Shuttling customers
Ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles, assessing damage, fueling, and refilling all fluids