FLEX Sr Program Specialist - Workplace Services

Marriott • Bethesda, MD

23h • Hybrid

About The Position

This is a temporary position. This is a FLEX position. Serves as one of the initial points of contact for HQ campus related functions, HQ Tours, HQ Tour guide, Guest and Associate inquiries, and other functions as needed • Serves as a point of contact for all associate workplace inquiries and assistance, including routing to appropriate Workplace Services/Facilities teams • Supports and assists with coordination of service requests for the Workplace Janitorial, Operations and Corporate Security Teams • Interacts professionally with all clients, guests, and Workplace Services team daily • Works collaboratively with other Workplace Services specialists to complete daily tasks and event planning as needed • Provides support to Workplace Management leadership on tasks/projects as needed • Anticipate associates service needs, including asking questions to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. • Address associate service needs in a professional, positive, and timely manner. • Assist other employees to ensure proper coverage and prompt associate service • Coordinate tasks and work with other departments to ensure that the department runs efficiently. • Adheres to all standards, policies, and procedures • Strives to improve service performance and actively promotes the Workplace Services team • Perform other reasonable job duties as requested by Managers

Requirements

• Bachelor’s degree from an accredited university, or High school diploma or GED
• Minimum 1 year experience in the event management, food and beverage, or related professional area
• Is proficient using Microsoft Excel, Word, Access, PowerPoint and Outlook computer programs

Nice To Haves

• Customer service-oriented disposition and skillset
• Ability to interact with executive level leadership, VIP guests, and associates at all organizational levels
• Communicates clearly and effectively and provides progress and status updates on open inquiries/requests
• Problem-solving mentality
• Ability to prioritize and involve leadership on high priority items as needed
• Ability to multi-task and handle multiple requests at once
• Represents the Marriott culture and Core Values

Responsibilities

• Serves as one of the initial points of contact for HQ campus related functions, HQ Tours, HQ Tour guide, Guest and Associate inquiries, and other functions as needed
• Serves as a point of contact for all associate workplace inquiries and assistance, including routing to appropriate Workplace Services/Facilities teams
• Supports and assists with coordination of service requests for the Workplace Janitorial, Operations and Corporate Security Teams
• Interacts professionally with all clients, guests, and Workplace Services team daily
• Works collaboratively with other Workplace Services specialists to complete daily tasks and event planning as needed
• Provides support to Workplace Management leadership on tasks/projects as needed
• Anticipate associates service needs, including asking questions to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address associate service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt associate service
• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Adheres to all standards, policies, and procedures
• Strives to improve service performance and actively promotes the Workplace Services team
• Perform other reasonable job duties as requested by Managers

Benefits

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave
• Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED