Flex Service Team Member
About The Position
The Flex Service Team Member is a dynamic, multi-skilled role that brings the IMAX experience to life. As both Usher and Projection Tech, this position rotates through four key operational posts: Plaza Entry – Greeting & Wayfinding Access Control & Queueing Theater Seating & Cinema Experience Projection Operations Flex Service Team Members create Transforming Moments through warm hospitality, clean and safe environments, and seamless show execution, bringing together film, food, retail, and immersive guest engagement across the venue. Whether welcoming guests, managing crowd flow, supporting accessibility, or operating projection technology, this role ensures every visitor receives a best-in-class cinematic experience. Every “flex” role is designed to strengthen the overall culture and organization’s ability to adapt and thrive. Flex Service Team Members will also be trained to assist the Flex Sales team.
Requirements
- Strong guest service orientation with a friendly, confident presence.
- Ability to learn and rotate between multiple operational posts.
- Basic technical aptitude; comfort learning projection and AV operations.
- Ability to stand, walk, climb stairs, and lift up to 35 lbs.
- Availability during peak operational periods, including mornings, evenings, weekends, and holidays
- Ability to obtain a Food Handler’s Permit
- Ability to obtain a WA State Tips Training Certification
Nice To Haves
- Experience in attractions, cinema, theater, hospitality, or customer service.
- Prior exposure to AV systems, projection, or show control technology.
- Background working in fast-paced, guest-facing roles.
- Interest in tourism, cinema, or artistic storytelling.
Responsibilities
- Deliver friendly, knowledgeable, upbeat guest interactions that reflect IMAX at the Needle’s values.
- Provide way-finding support, answer questions, and engage guests with ease.
- Create a welcoming, inclusive cinematic atmosphere for all guests
- Serve as the first point of contact for guests entering the plaza.
- Offer clear, confident directions, guidance and support cross-venue navigation.
- Promote a positive, energetic arrival experience.
- Manage crowd flow, ticket validation, and safety-based entry pacing.
- Monitor queues for comfort, accessibility, and efficiency.
- Maintain accurate communication with theater and projection teams.
- Guide guests into the theater with efficiency, courtesy, and visibility.
- Support ADA seating requests and group needs.
- Maintain cleanliness and readiness of theater seating areas before, during, and after shows.
- Provide pre-show and post-show communications to the theater audience
- Uphold all theater etiquette and safety standards.
- Operate projection and audio systems following IMAX standards, training and protocols.
- Support daily startups, calibration checks, show launches, and troubleshooting.
- Communicate any technical issues promptly to leadership and technical partners.
- Ensure reliability and seamless transitions between show cycles.
- Complete daily operational checklists for whichever post is assigned.
- Prepare venues for guest arrival, ensuring safety, cleanliness, and readiness.
- Perform end-of-day resets, shutdown procedures, and operational logs.
- Assist in onboarding and training new Flex Service Team Members.
- Share best practices for guest service, safety, and projection operations.
- Uphold a team-centered, collaborative environment.
- Maintain awareness of guest comfort and safety during all show cycles.
- Support emergency procedures, crowd flow management, and incident response.
- Assist Custodial Team with quick resets, spill cleanup, and operational readiness.
Benefits
- Medical, Dental, Vision, Life, Long Term Disability
- 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
- Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
- Paid Holidays (7 per year)
- Paid sick leave
- Vacation pay (3 weeks accrual after one year of service)
- Tuition reimbursement of 50%, up to $2500 / year
- New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
- 35% discount for many purchases at our Retail and F&B Experiences (Discount not applied towards admission ticket purchases)
- 4 friends and family admission tickets per year.
- Charitable Contributions / Matching Gift, up to $500 year
- $50 / month towards orca card or parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
