Flex Officer Part-Time

Andy Frain Services•Springfield, IL

3h•Onsite

About The Position

Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service. We are seeking two dependable and professional Flex Security Officers to support our security operations by covering call-offs, schedule gaps, and additional staffing needs. Flex Security Officers play a critical role in maintaining consistent security coverage by committing to designated availability windows while remaining adaptable to changing operational needs. As a flex officer, the employee will provide a set schedule of days and hours they are available to be on call. During these committed availability periods, the officer is expected to be reachable and prepared to work if coverage is needed. Flex officers may also be offered shifts outside of their committed availability; acceptance of those additional hours is voluntary and based on the officer’s availability.

Requirements

A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
Constant and dedicated vigilance.
Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
Ability to facilitate progressive change, work as part of a team and follow directions.
Work with a sense of urgency.
Strong oral and written communications skills.
Must meet all state and company licensing requirements (including ACTIVE PERC/Guard Card).
Strong observation, communication, and customer service skills.
Ability to remain professional, calm, and alert in all situations.
Must be dependable and punctual.
Ability to stand, walk, and patrol for extended periods.

Nice To Haves

Previous security, customer service, or related experience preferred.

Responsibilities

Control of entrances and movement of pedestrian and vehicle traffic.
Patrol of buildings and perimeters.
Escort of material and personnel.
Inspection of security and fire exposures.
Special assignments.
Be on time and report to post in full uniform.
Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.
Provide security coverage for call-offs, increased staffing needs, special events, or operational gaps.
Maintain a visible security presence to ensure the safety of guests, tenants, employees, and property.
Conduct routine patrols of assigned areas, including interior and exterior locations.
Monitor and report suspicious activity, safety hazards, or policy violations.
Respond professionally and appropriately to incidents, alarms, and emergencies.
Complete required reports and documentation accurately and in a timely manner.
Communicate effectively with supervisors, site contacts, and law enforcement when necessary.
Follow all company policies, post orders, and client-specific procedures.
Officers must provide set days and hours they commit to being available on call.
During committed availability times, officers are expected to be reachable and able to report to duty if needed.
Officers may be contacted for shifts outside of their committed availability; these shifts may be accepted if the officer is available but are not mandatory.
Reliability and adherence to committed availability are essential to the role.