flex Manager, Ambassador & VIP Programs

Marriott Hotels Resorts • Bethesda, MD

2d

About The Position

This is a temporary position. The Manager, Ambassador & VIP Programs reports to the Director, Ambassador & Growth Initiatives. This role’s primary focus will be supporting the program management of Ambassador and VIP programs and coordinating broader Member Experience team activities. We are seeking a detail-oriented and proactive manager to support key operational processes, team coordination, and administrative functions. This role ensures smooth execution of daily tasks, data integrity, and collaboration across internal teams. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Requirements

• 4-year bachelor's degree from an accredited university with a major/focus on Business Administration, Marketing, Hospitality, or related major; OR 8+ years of related work experience.
• 3 + years of experience managing multiple programs, projects and responsibilities through a complex organization.
• Strong organizational and time-management skills.

Nice To Haves

• 2+ years of experience managing multiple programs, projects and responsibilities through a complex organization
• Existing knowledge / experience of loyalty and / or VIC programs.
• Experience in planning, executing, and delivering projects on time and on budget
• Excellent communication and collaboration abilities.
• Proficiency in standard office tools and systems.

Responsibilities

• Manage daily administrative tasks and ensure timely processing of program-related activities.
• Conduct audits and spot checks to maintain accuracy and compliance.
• Participate in annual program reviews and assist with year-end data validation.
• Submit and track invoices and statements of work (SOWs) to ensure timely completion.
• Monitor and maintain accurate records for financial processes.
• Provide backup support for events and assist with logistics as needed.
• Coordinate team activities, including scheduling meetings, preparing agendas, and organizing offsite sessions for leadership.
• Assist with transitioning responsibilities for select programs and initiatives.
• Collaborate with internal stakeholders to ensure smooth handoffs and continuity.

What This Job Offers

• Career Level: Manager
• Number of Employees: 5,001-10,000 employees