flex Director, Global Property Management Systems – PMS Operations

Marriott•Bethesda, MD

1d•Hybrid

About The Position

This is a temporary position. The FLEX Director, Global Property Management Systems – PMS Operations, sits within the Global Operations (GO) department, where we work to enrich the experience of the stay, creating value for guests and owners while advancing authentic hospitality. This position is part of the GO Global Property Management Systems team and will support the deployment and future Property Management System (PMS) cloud strategy with a global focus on sustaining and evolving hotel operation models from current into future platforms. The FLEX Director will coordinate, plan, and implement all requirements to achieve business continuity for the PMS products while supporting the implementation of PMS solutions and strategies. They will provide expertise for the future state PMS strategy development, including system and operational subject matter expertise relating to operational processes and interfacing enterprise systems. They will develop and document business processes, operational procedures, policies, and best practices for hotel systems, participate in requirements, design approvals, Beta, and Pilots, and support the deployment of this strategy. The FLEX Director, Global Property Management Systems – PMS Operations will support the continuous development of current and future Property Management Systems and will work closely with key stakeholder groups to implement initiatives and enhancement requests to support the development, business readiness, and deployment of the Digital & Technology Transformation program and products. This position will require flexible work hours with consideration for business partners across Marriott International Headquarters, based in Bethesda, MD, as well as vendors, stakeholders, and counterparts globally.

Requirements

4-year bachelor's degree from an accredited university in a related field appropriate to work of position; or 8+ years of hotel experience or other relevant experience using property management systems or related work experience
Experience with LightSpeed, OPERA, FSPMS, and/or FOSSE
Experience with operations and technology initiatives, in addition to experience with processes needed to support delivery and ongoing support

Nice To Haves

Experience with Property Management Systems and/or operational experience
Property Experience - Experience working with external technology service providers (ex. Shiji, Oracle, Accenture Hospitality, IBM, Amadeus, etc.)
Basic understanding of international business, finance, and data privacy requirements

Responsibilities

Lead the design and development of the future PMS strategy and initiatives.
Provide subject matter expertise on PMS systems, operations, and business processes.
Assess PMS impact for new initiatives.
Develop and document business processes, operational procedures, and best practices.
Participate in requirements gathering, design approvals, Beta testing, and deployments.
Collaborate with cross-functional stakeholders to align operational needs and integrations.
Create operational training materials and documentation for PMS processes.
Partner with Global Technology to identify and mitigate operational impacts.