flex Director , Global Property Management Systems – Growth

Marriott Hotels Resorts•Bethesda, MD

About The Position

This is a temporary position. The FLEX Director, Global Property Management Systems – Growth, sits within the Global Operations (GO) department, where we work to enrich the experience of the stay, creating value for guests and owners while advancing authentic hospitality. This position is part of the GO Global Property Management Systems team and will support the deployment and future Property Management System (PMS) cloud strategy with a global focus on new hotel operation models and Marriott’s expanding portfolio of product offerings. The FLEX Director will coordinate, plan, and implement all requirements to achieve integration, deployment, and business results for the PMS product development and implementation. They will provide expertise for the future state PMS strategy development, including system and operational subject matter expertise relating to business processes, operational processes, interfacing enterprise systems, support of new property openings, conversions, and future acquisitions. This resource will develop and document business processes, operational procedures, policies, and best practices for hotel systems, participating in requirements, design approvals, User Acceptance Testing, Beta, and Pilots, and supporting the deployment of this strategy. The FLEX Director, Global Property Management Systems – Growth will work closely with counterparts across other growth delivery technology and business teams to support the development, business readiness, and deployment of the Digital & Technology Transformation program and products. Additionally, this position will focus on integration and implementation of standard and non-standard technology solutions for new partner integration. This position will require flexible work hours with consideration for business partners across Marriott International Headquarters, based in Bethesda, MD, as well as vendors, stakeholders, and counterparts globally.

Requirements

4-year bachelor's degree from an accredited university in a related field appropriate to work of position; or
8+ years of hotel experience or other relevant experience using property management systems or related work experience
Experience with Property Management Systems and/or operational experience
Experience with operations and technology initiatives, in addition to experience with processes needed to support delivery and ongoing support

Nice To Haves

Experience with LightSpeed, OPERA, FSPMS, and/or FOSSE
Property Experience
Experience working with external technology service providers (ex. Shiji, Oracle, Accenture Hospitality, IBM, Amadeus, etc.)
Basic understanding of international business, finance, and data privacy requirements

Responsibilities

Lead the design and development of the future PMS strategy and growth initiatives.
Provide subject matter expertise on PMS systems, operations, and business processes.
Support new property openings, conversions, and acquisitions with PMS insights.
Assess PMS impact for new initiatives such as hotel conversions and acquisitions.
Develop and document business processes, operational procedures, and best practices.
Participate in requirements gathering, design approvals, User Acceptance Testing (UAT), Beta testing, and deployments.
Collaborate with cross-functional stakeholders to align operational needs and integrations.
Integrate PMS with the Central Reservations System (CRS) to support broader growth initiatives.
Contribute to the discovery, requirements, and integration of PMS with CRS.
Create operational training materials and documentation for PMS processes.
Support on-property transitions and integrations with PMS expertise as required.
Partner with Global Technology to identify and mitigate operational impacts.