FLEX Director, Deployment Run of Show, Business Transformation Office

Marriott International•Bethesda, MD

51d•Onsite

About The Position

The Director, Run of Show (RoS) will play a critical leadership role in orchestrating the operational rhythm and real-time execution management during each wave of The Power of M deployment. The Power of M is a multi-year effort to transform Marriott's technology and business process ecosystem, evolving it to deliver on our vision to become the world's favorite travel company. The Business Transformation Office (BTO) has been established to enable and accelerate The Power of M through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. As part of the BTO and aligned with the Global Command Center, the Director, Run of Show will ensure the development, readiness, and execution of the RoS, which is a master timeline of deployment cutover activities that guides all stakeholders through a seamless transition to the new technology platforms. This position will support 24/7 global command center coverage by serving as the central coordination point across deployment stakeholders, acting as the lead operator during cutovers, coordinating cross-continent command centers, managing real-time updates in partnership with the cutover workplan and cutover execution tool teams, and running the command center meeting cadence. The Run of Show team will also be accountable for driving continuous refinement of the RoS approach, ensuring every activation wave is well-planned, validated, and aligned across the business and technical teams.

Requirements

4-year degree preferred from an accredited university in business, technology, or equivalent combination of education and experience.
8+ years of relevant professional experience in lodging, consulting, or communications related discipline preferred, demonstrating progressive career growth and pattern of exceptional performance.
5+ years of demonstrated experience in complex deployment execution, operations, program management, or business transformation.
Strong hotel / market experience and/or knowledge of Marriott lodging systems / business processes / hotel operations.
Strong familiarity with Microsoft 365, ServiceNow, Power BI, Smartsheet, and Monday.com.
Excellent project management skills, with ability to independently manage multiple projects.
Ability to effectively persuade and motivate stakeholders and team members to achieve project goals and objectives.
Strong presentation, facilitation, and stakeholder communication skills.

Responsibilities

Partner with the Senior Director, Run of Show to lead the strategy, development, and readiness of the RoS for each deployment wave of The Power of M program.
Support and manage 24/7 global command center coverage during active cutover windows.
Participate in after-hours on-call support as required.
Drive real-time cutover execution by actively monitoring and managing cutover, ensuring accurate task completion and flagging critical path items.
Partner closely with the Technical Deployment team on the status and completion of all technical cutover activities in the Cutover Execution Tool.
Monitor deployment dashboards (e.g., Power BI), to track wave execution metrics, surface real-time issues, and proactively flag at-risk tasks to stakeholders.
Manage the Virtual Command Center tool and associated platforms to ensure up-to-date visibility of all activities, deployment progress, and cross-team coordination during each wave.
Serve as the live orchestrator in the Command Center during deployment, leading real-time meetings, ensuring coordination across time zones and continents.
Partner with continent deployment leaders to align on wave-specific RoS variations, readiness activities, escalation protocols, and contingency activation plans to enable swift response to unforeseen issues during cutover execution.
Facilitate and lead the recurring Command Center Run of Show cadence (e.g., recurring command center check-ins).
Ensure RoS content is fully documented, reviewed, and understood by all stakeholders ahead of each deployment wave.
Collaborate with technical, business, change management, communications, and other applicable program teams to align activities, timelines, and dependencies.
Proactively identify and resolve risks, conflicts, or overlaps in deployment activities across workstreams.
Document and evolve standard operating procedures and playbooks based on lessons learned and stakeholder feedback.
Partner with Global Deployment Support, Service Desk, Marriott's Technical Operations Center (MTOC), and ServiceNow teams to ensure alignment of issue management processes during cutover events.
Manage post-deployment reviews and input into retrospectives focused on improving RoS planning and execution.
Performs other duties as needed.