Fleet Training and Development Manager, Training Officer (NCS) - Department of General Services

Baltimore City • Baltimore, MD

5d • $76,299 - $122,078

About The Position

The Fleet Training & Development Manager is responsible for designing, implementing, and managing a comprehensive training program to support Baltimore City’s fleet of over 5,000 vehicles and equipment across 27+ customer agencies. This role ensures that both fleet technicians and agency operators receive high-quality, up-to-date training that improves efficiency, enhances safety, and reduces repair costs. Working closely with Original Equipment Manufacturers (OEMs), third-party vendors, and agency leadership, the Fleet Training & Development Manager oversees the creation of customized curricula, manages the City’s new Fleet Academy, and fosters a culture of continuous learning and operational excellence.

Requirements

• Education: Have a bachelor’s degree from an accredited college or university.
• Experience: Have two (2) years of experience in technical, administrative, professional or project management work.
• Develop and maintain a comprehensive training program and curriculum for all fleet-related staff, including technicians, mechanics, operators, and managers.
• Collaborate with OEMs to develop tailored training materials, hands-on workshops, and virtual training sessions for both technicians and agency operators.
• Lead safety training initiatives for both fleet technicians and agency operators, including compliance with regulatory standards, emergency protocols, and risk management.
• Design and implement a robust system for tracking and evaluating training effectiveness, including feedback mechanisms and performance metrics.
• Continuously update training content to incorporate emerging technologies, equipment, and best practices.
• Foster a culture of continuous improvement by proactively identifying training gaps and addressing issues that impact operational efficiency.
• Ensure that training programs reduce avoidable repair costs, improve vehicle uptime, and optimize fleet performance.
• Manage training budgets and resources efficiently, seeking cost-effective solutions while maintaining high training standards.
• Serve as a subject matter expert on all fleet training-related matters and advocate for training needs across City departments and agencies.
• Ability to bring new ideas into the training environment, using technology and modern training techniques such as VR/AR to enhance the learning experience.
• Use of data analytics to evaluate training effectiveness, identify performance trends, and adjust the training approach as needed.
• Strong teamwork and collaboration with various departments, OEMs, and vendors to ensure training is aligned with fleet needs and industry standards.
• Anticipating training needs and fleet challenges before they arise, ensuring that operators and technicians are always prepared to handle new technologies or evolving service demands.
• Ability to ensure that all training content is accurate, thorough, and up-to-date, particularly in a fleet environment with diverse assets from numerous manufacturers.
• Comfort with public speaking and presentations, Knowledge of the principles and practices of public and business administration and management, including the process of planning, organizing, staffing, directing and controlling.

Nice To Haves

• A bachelor’s degree in business administration, Public Administration, Management, or related field from an accredited college or university and four (4) years of experience in professional-level administrative, operations, or technical work.
• Previous work lead experience may be required.
• Four (4) years of experience in professional-level administrative, operations, or technical work.
• Previous work lead experience may be required.

Responsibilities

• Provides clear direction, guidance, and leadership to Division Chiefs and managers with limited oversight from Deputy Director.
• Advises leadership on high-level, complex and sensitive issues.
• Participates with Division Chiefs and Fiscal Section to develop and administer creation/update of agency budget, participates in forecasting additional funds for staffing and resources.
• Works with Agency Director, Deputy Director, Assistant Training Program Development & Management Design, implement, and oversee comprehensive training programs for technicians and operators, covering topics from basic operation to advanced technical repairs.
• Develop and maintain a fleet-wide training calendar and virtual training catalog to support ongoing learning.
• Integrate new technologies and best practices into training, including EV, telematics, and diagnostic advancements.
• Partner with the Deputy Chief of Support Services to establish and manage the City’s Fleet Academy.
• Coordinate with OEMs and third-party vendors to deliver specialized, hands-on, and virtual training programs tailored to City needs.
• Create systems to assess training effectiveness using feedback, data analysis, and operational metrics.
• Track improvements in repair quality, cost reductions, and operational efficiency to refine training content.
• Identify emerging fleet issues or failures and design targeted training modules to address gaps.
• Develop and deliver safety-focused training initiatives for technicians and operators.
• Lead safety seminars, toolbox talks, and emergency response drills to reduce risk and ensure compliance with regulations.
• Maintain current knowledge of safety certifications and industry standards.
• Manage training budgets, ensuring programs are cost-effective and aligned with organizational goals.
• Collaborate with leadership to secure funding and explore cost-sharing opportunities with vendors and partner agencies.
• Stay informed on industry trends, including EV adoption, VR/AR training methods, and emerging technologies.
• Foster a culture of continuous improvement by integrating modern, engaging training delivery methods.
• Assistant Deputy Director of Operations, and Chief Fiscal Officer to prescribe and allocate resources for multiple DGS projects and initiatives to meet and exceed SLA’s and targets aligned with Mayoral Pillars.
• Attend conferences and check-in meetings with Agency senior staff and representatives of other agencies to ensure stakeholder engagement.
• Coordinates Agency’s functions with other divisions within DGS and other City agencies.
• Also works collaboratively with internal and external partners by sharing resources and personnel when it is feasible to achieve shared goals.
• Participates needed on behalf of the Agency in the Emergency Operations Center (EOC) during emergency conditions.
• May represent the Agency by joining a variety of committees and/or projects.
• Meets and work with stakeholders to advocate, influence, and persuade them to support policies and priorities that will have a beneficial impact on the Agency and City.
• Represents the Director/Deputy Director at press conference and/or the Mayor’s Office events as well as other public gatherings.
• Communicates with and responds to a variety of requests from both the City Council and the Mayor’s Office when appropriate.
• Communicates with citizens and constituents regarding requests for services, complaint resolution, and General Services information/updates when appropriate; and manage via division leads to ensure expectations are met.
• Acts as liaison and/or represent on behalf of the Agency Director/Deputy Director when interfacing with other City Agencies, Community Walkthroughs and other activities.

Benefits

• The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• This office also supplies wellness programs, support groups, and workshops.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager