Fleet Specialty Administrator - TVC Pro-Driver

Love's Travel Stops & Country Stores, Inc.•Oklahoma City, OK

46d•Remote

About The Position

TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores. Basic Purpose: The Fleet Specialty Admin is responsible for opening legal and CSA cases and indexing documents as well as answering phone calls for Fleet members. Admin may also be assigned other duties as assigned by Supervisor.

Requirements

High school diploma or GED
To have worked in a call center setting for at least 2 years.
Verbally communicate with a customer and provider via telephone
Type at least 35 word per minute
Operate a computer and use the internet
Familiar with 10-key
Familiar with Legal terminology
Answer incoming phone calls
Legibly complete required paperwork
Think independently and problem solve

Responsibilities

To provide the best possible customer service for associates and members through inbound and outbound phone calls.
Obtain specific information from a court or attorney regarding traffic citation and input that information into the computer system.
To recognize any case that may need specific actions to be taken and use critical thinking to determine the best steps for case and if unable, properly notify supervisor.
Input any information provided by attorneys or courts in the system.
Complete various forms of paperwork needed to handle the case in the best possible manner.
Work the Fleet call docket
Open tickets for fleet memberships in a timely manner.
Open CSA cases for Fleet memberships in a timely manner
Arrive on shift and stay for duration of scheduled shift.
Maintain proper records of attendance by correctly using Paycom Self Service.
Report discrepancies to your Supervisor.
Perform other duties as assigned by Supervisor/Manager.