Fleet Portfolio Manager

Schroeder Truck Repair•Henderson, CO

17d

About The Position

The Fleet Portfolio Manager (FPM) is responsible for owning and managing a defined portfolio of fleet customers at Schroeder Truck Repair. This role blends the responsibilities of a traditional service advisor with those of an account manager, with full accountability for customer relationships, revenue growth, gross profit, preventive maintenance compliance, and overall fleet uptime. Fleet Portfolio Managers act as the primary point of contact for their assigned fleets and operate as the “CEO” of their account book, ensuring long-term customer retention, predictable revenue, and profitable operations — while also actively contributing to the growth of new fleet business for Schroeder.

Requirements

Experience as a service advisor, account manager, or fleet coordinator (diesel/trucking preferred)
Strong understanding of truck maintenance, PMs, and repair workflows
Ability to manage multiple accounts simultaneously
Excellent communication and relationship-building skills
Strong organizational and follow-through skills
Comfort with KPIs, reporting, and accountability
Ability to protect margins while maintaining customer trust
Comfort prospecting and speaking with new potential customers

Responsibilities

Fleet Account Ownership Serve as the primary contact for assigned fleet accounts
Build long-term, trust-based relationships with fleet owners, managers, and dispatch
Proactively manage fleet needs rather than reacting to breakdowns
Ensure consistent communication regarding truck status, approvals, and scheduling
New Account Prospecting & Business Development (NEW) Identify and pursue new fleet opportunities aligned with Schroeder’s target customer profile
Build relationships with prospective fleets through calls, visits, referrals, and networking
Educate potential customers on Schroeder’s maintenance capabilities, uptime focus, and value proposition
Convert leads into long-term fleet accounts in partnership with management
Work closely with marketing and outreach efforts that drive new fleet business to Schroeder Maintenance & Repair Management Coordinate all PMs, DOT inspections, repairs, and emergency work for assigned fleets
Ensure preventive maintenance schedules are followed and enforced
Work with Shop Foreman to prioritize fleet work and minimize downtime
Review digital inspections, diagnostics, and repair recommendations before presenting to customers
Sales & Gross Profit Responsibility Present clear, accurate estimates and secure approvals
Identify and sell necessary repairs, PMs, and maintenance programs
Protect labor rates, parts margins, and diagnostic charges
Own gross profit performance for assigned accounts
Scheduling & Capacity Planning Proactively schedule fleet work in advance
Balance shop capacity with fleet needs
Reduce emergency repairs through planning and PM compliance
Coordinate mobile service when applicable
Reporting & Accountability Track and manage KPIs for assigned fleet portfolios, including: Revenue Gross profit PM compliance Comebacks Fleet retention
Use shop management software and reporting tools to monitor performance and provide regular updates to management on fleet health and opportunities.
Internal Coordination Work closely with management, foreman, and parts department
Ensure accurate job documentation and billing
Coordinate parts availability and repair timelines
Escalate issues early to prevent customer dissatisfaction