Fleet Operations Lead

Sunday • Mountain View, CA

5h

About The Position

Join Us in Building the Future of Home Robotics At Sunday, we're developing personal robots to reclaim the hours lost to repetitive tasks. We're focused on an ambitious goal to make generalized robots broadly accessible, enabling households to take back quality time. We have spent the last 18 months building a talented team, securing capital, and validating our technology. We are now seeking passionate individuals to join us in the next phase of our growth. If you are ready to apply your skills to the forefront of robotics innovation, we’d love to hear from you. What to Expect We're looking for a Fleet Operations Lead to join our Data Operations team and manage our quickly growing fleet of hardware. You'll work in coordination with Hardware engineering, Software engineering, Support staff, and most crucially our 500+ workforce of data trainers. Your role is vital to ensuring our data trainers have the hardware they need to supply our models with high quality data. Our team of data trainers is set to double in the next four months, necessitating more robust, scalable deployment processes.

Requirements

• Quick action to provide our data trainers equipment and replacements (measured by down-time during which they cannot record)
• Clear communication to guide our data trainers
• Your ability to manage unexpected challenges (e.g. large quantity of device breakages)
• Your ownership of key stakeholders with data trainers, engineering, and support
• Excitement for the growth and development of deployment associates

Nice To Haves

• Someone adept at prioritization of competing requests, who's able to move both quickly, and in an organized manner
• A strong communicator able to collaborate with a variety of internal and external stakeholders
• A fun, customer-centric individual who's interested in contributing to our community of data collectors and our small but mighty in-person Data Ops team

Responsibilities

• Management of hardware fleet
• Own deployment of data collection kits (specialized wearable gloves)
• Manage day-to-day relationship with fulfillment partner to supply data trainers with equipment
• Manage a team of deployment associates
• Oversee hardware replacements and returns (return process and management of shipping/receiving personnel), and other related tasks such as providing props to data trainers for their tasks
• Streamline existing deployment processes, in coordination with Data Ops team you'll join
• Solution Documentation
• Collaborate with support team and Hardware engineering to document common hardware troubles and develop solutions where appropriate (e.g. what to do if a camera becomes dislodged)
• Provide process support to Hardware engineering to track device breakage and wear and tear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed