Fleet Operations Advisor - Licensing & Compliance

Holman•Mount Laurel, NJ

2d•$72,950 - $103,955

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. What will you be doing? The Fleet Operations Advisor – Licensing and Compliance will be responsible for supporting the handling of various licensing cases and acting as a client-facing representative, ensuring strong client relationships and satisfaction through effective communication and problem-solving. They provide tailored expertise to clients, participate in prospect calls, and analyze reports to identify trends and improve operational efficiency. Additionally, the role involves creating and updating knowledge articles, revising licensing rules, and managing time effectively to meet deadlines. The advisor also coaches team members, demonstrates professionalism, and adapts to changing circumstances while continuously improving performance.

Requirements

Bachelor’s degree in a related field or equivalent work experience. Additional education, certifications, or experience are a plus.
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
Ability to work independently and as part of a team
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
5+ years’ experience in administrative services or related fields

Nice To Haves

Account management or project management experience preferred.
Data analytic or reporting experience preferred.
Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
Understanding of accounting principles and bookkeeping software may be required
Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
Knowledge of DMV regulations and processes is strongly preferred, but not required

Responsibilities

Supports the handling of all Licensing case types on an as-needed basis dependent on the capacity of other roles
Acts as a client-facing representative, maintaining strong relationships and ensuring client satisfaction through effective communication and problem-solving
Delivers tailored expertise to clients by participating in prospect calls and other client interactions, ensuring their specific needs and concerns are addressed effectively
Prepares and analyzes reports related to case management and rejection trends, providing insights to improve client satisfaction and operational efficiency
Creates and updates knowledge articles, ensuring the information is up-to-date and serves as a reliable resource for team members and clients
Develops and revises Licensing pre-requisite rules based on new information discovered, or observations made during handling Licensing cases
Effectively manages time and consistently meets deadlines with some guidance from manager
Demonstrates accuracy, thoroughness and effectiveness in work
Demonstrates attention to detail and commitment to doing quality work
Adjusts quickly to new or changing assignments, processes and people
Displays professionalism and remains composed when faced with challenges
Learns from experience; modifies behavior to be more effective
Recognizes one’s own strengths and opportunities for growth
Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department

Benefits

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.