Fleet Manager II

AAA-The Auto Club Group

2d

About The Position

You’re a leader at heart and know how to empower a team to be their best. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Manager opportunities are all about! A day-in-the-life of a Fleet Manager: Our Fleet Managers oversee towing operations on a twenty-four (24) basis to ensure prompt, efficient and courteous towing, recovery and emergency roadside service to all customers, clients, AAA and affiliated Club members. As a Fleet Manager, you will also lead a team of Fleet Supervisors, Dispatchers and Drivers to ensure timely completion of daily tasks. In this role, you will also have the opportunity to: Increase revenue by servicing existing clients and expand base of commercial towing accounts Analyze and resolve member complaints concerning driver performance Investigate and mediate damage claims Monitor equipment repair or replacement, including the ordering of supplies and verifying payment for all supplies Monitor incentive bonus programs, including compiling data and preparing reports on program performance Update maintenance files, as regulations and rules change, to ensure compliance with Local, State & Federal requirements Interview and hire new employees to join the Fleet team for assigned locations

Requirements

• High School Diploma or equivalent (GED)
• Automotive industry and/or emergency roadside service background
• Knowledge of towing procedures, vehicle and equipment maintenance
• Supervisory ability to include: scheduling, staffing, budgeting, decision making, analysis and problem solving, evaluating employee work performance
• Ability to interpret contract and bid documents, in addition to contract negotiation skills
• Valid state driver’s license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time
• Must successfully pass DOT physical / certification process

Nice To Haves

• College level coursework in Business Administration or a related field
• Prior Management experience
• Experience with operating towing equipment

Responsibilities

• Oversee towing operations on a twenty-four (24) basis
• Lead a team of Fleet Supervisors, Dispatchers and Drivers
• Increase revenue by servicing existing clients and expand base of commercial towing accounts
• Analyze and resolve member complaints concerning driver performance
• Investigate and mediate damage claims
• Monitor equipment repair or replacement, including the ordering of supplies and verifying payment for all supplies
• Monitor incentive bonus programs, including compiling data and preparing reports on program performance
• Update maintenance files, as regulations and rules change, to ensure compliance with Local, State & Federal requirements
• Interview and hire new employees to join the Fleet team for assigned locations

Benefits

• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, rewards and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees