Fleet Management Technical Support Specialist

Ford

13h • Hybrid

About The Position

Provide accurate documentation on all maintenance and repair events. Verify that all repair and maintenance work is necessary and performed at a competitive price. When applicable, negotiate repair costs on behalf of the customer. Document all cost savings, including identification of recommended repairs that are not needed. Ensure appropriate preventative maintenance schedule is followed. Ensure agreed to charges for services work performed is aligned with the final amount charged. Assist with the development of processes and tools to streamline delivery of maintenance management services to our customers. Established and active employee resource groups Ability to adapt to a dynamic, diverse working environment that develops skilled and motivated people working together to deliver results Strong desire to be curious, learn, operate with empathy, and never let a customer down

Requirements

• 5+ year's technical automotive experience required
• Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the sales team.
• Current/Prior ASE certification
• ASE Master Technician
• Proficient computer skills and ability to navigate various resource systems
• The ability to work a Hybrid work schedule as needed
• Able to work scheduled weekends
• Ability to adapt to a dynamic, diverse working environment that develops skilled and motivated people working together to deliver results
• Strong desire to be curious, learn, operate with empathy, and never let a customer down
• Working/Repair knowledge of vehicle classes 1 through 8
• Proficient in MS Office Programs, familiarity with MSD and Salesforce CR preferred

Nice To Haves

• Prior work experience in a Business Center environment preferred
• Prior fleet management services experience strongly preferred.
• Associates / Bachelor's Degree preferred in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management preferred
• Fluency in French or Spanish is a preferred

Responsibilities

• Provide accurate documentation on all maintenance and repair events.
• Verify that all repair and maintenance work is necessary and performed at a competitive price.
• Negotiate repair costs on behalf of the customer.
• Document all cost savings, including identification of recommended repairs that are not needed.
• Ensure appropriate preventative maintenance schedule is followed.
• Ensure agreed to charges for services work performed is aligned with the final amount charged.
• Assist with the development of processes and tools to streamline delivery of maintenance management services to our customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree