Fleet Maintenance Operations Supervisor

Ryder•Eagan, MN

1d•Onsite

About The Position

At Ryder, the Operations Supervisor is a key part of a fast-paced team, driven to succeed and empowered to develop their operations and managerial career within an essential industry established in 1933. This role assists the Operations Manager/Senior Operations Manager with the operations and personnel for a specific shift and location. The Operations Supervisor may oversee various employees including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. Key responsibilities include achieving results, meeting business objectives, and fulfilling labor requirements. The supervisor ensures customer needs are met while balancing financial, operating, quality, safety, and asset targets. This position manages location performance against metrics to meet or exceed assigned objectives and will be cross-functionally trained to provide backup support within the shop. Adherence to all Ryder Maintenance Operations policies and procedures is required. This role is considered a developmental position, preparing incumbents for the Operations Manager role, with opportunities for career advancement and internal promotion based on performance, offering continuous on-the-job experience and a long-lasting career.

Requirements

H.S. diploma/GED required
1-3 years or more experience in a maintenance operations environment required
Maintenance and Technical experience in a shop environment required

Nice To Haves

Strong vehicle diagnostics/repair knowledge (preferred)
Microsoft Office intermediate preferred
Associate's degree preferred
Bachelor's degree preferred
Supervisory experience preferred
Experience with a Shop Management System preferred

Responsibilities

Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
Ensures all warranty policies and procedures are executed
Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritization
Provides management, training and development of all personnel assigned
Responsible for Performance Management of all assigned personnel
Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care Plan
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process
Assist in ensuring all vehicles have required specifications in SAM
Responsible for Parts Inventory management, policies and procedures
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
Ensure Cleanliness and quality of repair for all maintained vehicles
Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
Ensure Employee compliance with Safety and EPA regulations and requirements
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity
Ensure data integrity in the Shop Management Online system
Performs other duties as assigned