Fleet Maintenance Controller

Corpay•Meriden, CT

27d•Onsite

About The Position

Corpay is currently looking to hire a Fleet Maintenance Controller on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will be responsible for managing Service Network authorisation processes and supporting Supplier Network administration. You will ensure the effective maintenance, repair, and operational uptime of Fleet Managed vehicles while delivering high levels of customer service and adhering to company policies. You will report into the Customer Support Manager and regularly collaborate with other teams within the division. As a Fleet Maintenance Controller you will be expected to work from our Meriden office. Corpay will set you up for success by providing: Assigned workspace in the designated office Company-issued equipment Formal, hands-on training

Requirements

Experience working within the automotive maintenance sector.
Knowledge and experience of service and repair schedules.
Knowledge and experience of vehicle manufacturer warranties.
Experience working with and using 1Link Service network would be an advantage.
Comfort in dealing with technical and detailed issues.
Competent and experience with Microsoft Office suite.
Excellent customer service and communication skills.
Able to multitask, work well under pressure and have problem-solving skills.
Full time position working 37.5 hours per week with 1 in 5 Saturday mornings 08.30 - 13.00 (you'll receive an allowance for this).

Nice To Haves

Experience working with and using 1Link Service network would be an advantage.

Responsibilities

Managing maintenance and repairs for Fleet Managed vehicles whilst ensuring repairs are completed within agreed timescales and KPIs.
Handling inbound calls and emails from customers, service centres, and external repairers, providing assistance and resolving issues.
Validating repair costs via 1Link (labour, parts, materials).
Making decisions on tyres, servicing, and safety-related repairs.
Minimising vehicle downtime and ensure jobs progress efficiently.
Investigating and applying manufacturer warranty options.
Liaising with service centres on open jobsheets and invoicing.
Handling customer and supplier inquiries via phone and email whilst maintaining accurate data across systems and platforms.
Administering the onboarding of new service centres into the network.
Analysing invoices to identify cost-saving opportunities.