Fleet Account Manager
About The Position
The Fleet Account Manager (FAM) provides strategic maintenance management support and high-level customer service to CAMP fleet customers. This role ensures aircraft compliance, maintains data accuracy, and maximizes customer utilization of CAMP services. The FAM partners with internal teams, including field service, customer support, and account management, to coordinate service delivery and address customer needs. By building strong relationships with key decision-makers, the FAM aligns CAMP resources with each customer’s operational and maintenance management requirements. Acting as the customer’s internal advocate, the FAM proactively resolves challenges, drives adoption of CAMP products and services, and supports customer retention and subscription revenue growth.
Requirements
- Customer-centric mindset with a strong commitment to delivering an exceptional customer experience
- Working knowledge of the CAMP platform and ability to quickly learn technical products, services, and solutions within the CAMP Ecosystem
- Experience with Quality or Operations at either Part 135 charters, corporate flight departments, or Part 145 maintenance repair stations
- Strong written and verbal communication skills with the ability to engage stakeholders at all organizational levels
- Excellent attention to detail with strong organizational and multitasking abilities
- Strong listening and analytical skills with the ability to interpret customer feedback and develop effective solutions across multiple levels of an organization
- Ability to drive adoption of technology platforms and support behavioral change
- Ability to communicate value of technology platforms and support behavioral change internally and externally
- Ability to manage customer or project expectations and coordinate with cross-functional stakeholders
- Strong data analysis skills with advanced Microsoft Excel proficiency (PivotTables, VLOOKUP, etc.)
- Willingness to travel to customer sites up to 20%
Nice To Haves
- Experience in managed services, aviation, or aircraft management preferred
Responsibilities
- Ensures aircraft compliance
- Maintains data accuracy
- Maximizes customer utilization of CAMP services
- Partners with internal teams to coordinate service delivery and address customer needs
- Builds strong relationships with key decision-makers
- Aligns CAMP resources with each customer’s operational and maintenance management requirements
- Proactively resolves challenges
- Drives adoption of CAMP products and services
- Supports customer retention and subscription revenue growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
