Fleet Account Lead
About The Position
The Fleet Account Lead (FAL) provides maintenance management support and customer service to CAMP fleet customers. FAL is responsible for ensuring that fleet customer aircraft are compliant, and the customer is fully utilizing CAMP services. The FAL will coordinate with CAMP field service, customer support and account managers on behalf of the customer for all customer service activities. The FAL establishes and maintains solid relationships with key decision makers at the fleet customer and aligns CAMP resources to meet the customers maintenance management and service requirements. The FAL will work as the fleet customers internal advocate to remove obstacles that may impede the customer's experience with CAMP. The FAL will have overall responsibility for the compliance status and data quality of their fleet customer aircraft. The FAL is responsible for improving customer utilization of services and the successful customer adoption of new service and product offerings. The FAL will take ownership of CAMP success from and finical standpoint and work to retain and grow subscription revenue.
Requirements
- Customer Centric - relentlessly supporting the customer experience
- Operational knowledge of the CAMP platform
- Strong written and verbal communication skills
- Strong attention to detail, organizational and multi-tasking skills are a must
- An exceptional listener who hears the details of customer feedback
- Ability to quickly grasp technology platform and help others embrace behavioral change
- Proven ability to listen, extrapolate information and analyze to effectively provide solutions to the fleet customer
- Ability to effectively learn technical products, services and solutions and readily apply new knowledge
- Experience working with all levels of an organization
- Must have strong data analysis skills and be proficient in Microsoft Excel (Pivot Tables, V-Lookups, etc)
Nice To Haves
- Proven success in managed services, aviation and aircraft management industry experience is preferred
- The ideal candidate will have the ability to travel to customer sites up to 20%
Responsibilities
- Ensuring that fleet customer aircraft are compliant
- Coordinate with CAMP field service, customer support and account managers on behalf of the customer for all customer service activities
- Establish and maintain solid relationships with key decision makers at the fleet customer and aligns CAMP resources to meet the customers maintenance management and service requirements
- Work as the fleet customers internal advocate to remove obstacles that may impede the customer's experience with CAMP
- Have overall responsibility for the compliance status and data quality of their fleet customer aircraft
- Responsible for improving customer utilization of services and the successful customer adoption of new service and product offerings
- Take ownership of CAMP success from and finical standpoint and work to retain and grow subscription revenue
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
