Flagship Store Manager
About The Position
TOTEME is seeking an experienced retail leader to manage our new multi-level TOTEME store on Madison Avenue. This role is positioned for a current Assistant Store Manager or Store Manager within a premium or luxury brand who is ready to lead a flagship environment where hospitality, clienteling and operational excellence are central to the experience. As Store Manager, you will be responsible for driving commercial performance while elevating the in-store experience to reflect TOTEME’s brand standards. The store is a multi-level brand environment requiring strong leadership presence, structured operations, and a highly curated client journey. You will lead and develop a team including Sales Advisors, Senior Sales Advisors, a Private Client Advisor, Stock Supervisor, Department Manager, and Assistant Store Manager. Your focus will be to build a culture of accountability, exceptional service, and long-term client relationships.
Requirements
- A strong team leader with at least five years of experience in store management within luxury retail.
- Experience with leading a team.
- Experience working in an omnichannel environment.
- Experience with Customer Relationship Management (CRM) systems.
- Experience with back-office operations management.
- Experience generating reports and guidelines.
- Fluent in spoken and written Englis h.
- Flexible schedule, available to work evenings and weekend s.
Responsibilities
- Deliver excellent customer service with a focus on building and maintaining long-term relationships.
- Assume responsibility for sales targets and performance.
- Recruit, support and train the team to meet sales targets and service levels.
- Plan, delegate, action and follow up on the store’s daily operational tasks.
- Create and maintain staff schedules.
- Plan budgets and expenses with a sustainable and cost-conscious mindset.
- Manage stock levels, logistics and sell-through.
- Implement company procedures and reporting activities.
- Develop and implement new store policies and strategies.
- Work towards long-term Key Performance Indicators (KPIs) and business goals.
- Give feedback to the Buying team.
- Lead the store’s Visual Merchandising and upkeep.
- Develop efficient workflows.
- Manage in-store events.
- Participate in and contribute to TOTEME’s social and environmental sustainability strateg y.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
