Fixed Route Dispatcher / Customer Service

Transdev • Gretna, LA

21d • $25 - $27

About The Position

Fixed Route Dispatcher / Customer Service Transdev in Jefferson Parish, Louisiana is hiring a Dispatcher/Customer Service. Dispatcher/ Customer Service oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: Competitive compensation package of $24.55 to 26.68. Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High School Diploma or GED required; Technical degree preferred.
• 3–5 years’ experience in transportation operations, including dispatching and/or supervisory responsibilities (transit supervisory experience preferred).
• Strong communication, customer service, and interpersonal skills.
• Ability to manage emergencies and resolve problems effectively using sound judgment.
• Computer proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of DOT/FTA regulations and compliance requirements.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Communicate job requirements and responsibilities to drivers.
• Day to day scheduling, counseling, and submitting evaluation reports to local management.
• Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents.
• Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.
• Observe drivers on the road - correct safety problems on the scene while documenting violations.
• Liaison between drivers and both the customers and organization in customer service concerns
• Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.
• Assist Safety Manager with DOT/FTA compliance - drug testing and recordkeeping.
• Able to work at different properties if needed.
• Able to work at terminal if needed.
• Operate Clever Devices.
• Use Lytx-Angeltrax to help correct driving behaviors.
• Other duties as required.

Benefits

• Competitive compensation package of $24.55 to 26.68.
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees