Fixed Ops Director

Stanley • Belfast, ME

4d

About The Position

Stanley Chevrolet is a family-owned dealership proudly serving the Belfast, Maine community with a strong commitment to customer satisfaction, integrity, and long-term growth.

We are seeking an experienced, hands-on Fixed Operations Director to lead our Service and Parts departments. This is a unique opportunity for a motivated leader to step into a dealership with
significant untapped potential and make a meaningful impact by improving processes, driving performance, and building a high-performing team.

Our ownership and leadership team are committed to investing in the right person, the right processes, and the right culture to elevate our fixed operations to the next level.

This is a key leadership role with direct responsibility for managing daily operations in both the Service and Parts departments. This position requires a hands-on leader who is actively engaged in service drive operations, technician support, and team development — not just oversight from behind a desk.

The ideal candidate will bring structure, accountability, and operational discipline while fostering a positive, customer-focused culture.

This is not a maintenance role — it’s a
build-and-grow opportunity.

We’re looking for a leader who enjoys improving processes, developing teams, and unlocking the full potential of a service and parts operation. If you’re motivated by making measurable improvements and building something strong, this is an outstanding opportunity.

Requirements

• 5+ years of dealership service or fixed operations leadership experience
• Proven track record of improving performance and profitability
• Hands-on leadership style with strong operational focus
• Experience building processes and improving team accountability
• Familiarity with Tekion or modern DMS platforms (Tekion experience preferred)
• Strong communication and leadership skills

Nice To Haves

• ASE or OEM certifications a plus

Responsibilities

• Lead and manage all aspects of the Service and Parts departments
• Actively engage in daily service operations and workflow management
• Drive department profitability through strategic planning and operational execution
• Monitor and analyze KPIs including ELR, hours per RO, CSI, technician productivity, and parts gross
• Identify and implement process improvements to improve efficiency and customer experience
• Recruit, train, and coach service advisors, technicians, and parts personnel
• Develop and execute fixed operations strategy and performance goals
• Ensure adherence to manufacturer standards, warranty procedures, and safety regulations
• Foster a high-performing, team-oriented environment focused on accountability and customer satisfaction

Benefits

• Competitive salary with performance-based bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Supportive ownership and leadership team
• Opportunity to build and shape the fixed operations department
• Relocation opportunity to beautiful coastal Maine with excellent quality of life

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees