Fixed Operations Field Specialist

MSX International•Medford, NY

13d•$73,000 - $80,000

About The Position

Why Join Us? At MSX, you will drive operational excellence and elevate customer satisfaction across Hyundai dealership Fixed Operations. In this field-based role, you’ll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes. Make a Difference As a Hyundai Fixed Operations Field Specialist, you’ll be the expert who evaluates dealership Fixed Operations holistically and pinpoints where an internal Express Service model can deliver the greatest impact. By analyzing: Current capacity and workflow Technician mix Customer experience You’ll determine how Express Service can unlock additional main shop availability for customer pay and warranty work—driving higher throughput, increased sales, greater revenue, and improved customer satisfaction through reduced wait times.

Requirements

3–5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background.
Proven ability to coach, train, and influence dealership personnel.
Strong analytical skills; comfortable interpreting KPIs and Repair Order data.
Excellent communication and presentation abilities.
Highly organized, self-motivated, and able to manage extensive travel.
Confidence in engaging with all levels of dealership staff.
Proficiency with Microsoft Office Suite.
Valid driver’s license and clean driving record.
Home base within assigned territory and reliable vehicle.
Ability to travel up to 80% (mix of driving and flights, with overnights).

Nice To Haves

Prior roles as Service Advisor, Express Service Consultant, or Service Manager.
A college degree (or are currently working toward one).
Background in teaching, training, or coaching.
Experience working in fast-paced, independent roles where you set the tone for success.
Strong organizational skills and a proactive mindset.
Natural teaching mindset—always seeking improvement.
Passion for making a difference and driving success.

Responsibilities

Guide dealerships through installation, training, and adoption/growth of their Express Service business
Empower dealerships to embrace and confidently leverage Express Service to get the most out of it.
Listen, analyze feedback, and develop action plans that improve efficiency and performance.
Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
Use Express Service tools and data-driven insights to drive utilization and success.
Plan and manage your travel across your assigned dealer territory to maximize impact.

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