Fitting Room Service Ambassador, Part Time - Sherman Oaks

Bloomingdale's•Los Angeles, CA

15d•Onsite

About The Position

The role of the Fitting Room Service Ambassador (FRSA) is to make the customer the number one priority by greeting and assisting the customers both in the fitting room and on the floor. The colleagues should respond to the customer for requests of additional merchandise and other assistance in the fitting room as well as ensuring every fitting room is customer-ready by promptly clearing merchandise and preparing it for its return to the appropriate areas on the selling floor. They should leverage their product knowledge to drive sales in the fitting rooms by educating, making product recommendations and assisting the customers. In addition, they should help maintain and recover, in adjacent areas, on the selling floor following company merchandise directives (in conjunction with the sales colleagues) to ensure the area is neat, clean and ready to shop.

Requirements

No Education or Experience Required
No experience required
Potential use of computers and handheld electronic equipment
Become proficient in Bloomingdale’s Point of Sale systems
Able to multi-task in a fast-paced environment, strong sense of urgency
Proven ability to build cross functional relationships across stores and the organization
Able to work a flexible schedule based on department and store/company needs
Regular, dependable attendance and punctuality required
Able to work independently

Responsibilities

Greet and assist the customer both in the fitting room and on the floor
Ensure fitting rooms are customer-ready by promptly clearing merchandise and preparing it for its return to the appropriate area on the selling floor
Respond to customer requests for additional merchandise and other assistance in the fitting room
Leverage product knowledge to drive sales through suggestive selling and customer assistance
Ensure merchandise is saleable, tagged and floor ready when preparing merchandise for its return to the selling floor
Maintain communication with store leadership team to support protecting the customer experience, drive sales and reduce shortage
Communicate signs of potential loss including damage to merchandise, missing sensors, tags, etc
Maintain and recover in adjacent areas on the selling floor ensuring the area is neat, clean and ready to shop
Be proficient in Bloomingdale’s Point of Sale systems and company devices to process sales in a warm celebratory fashion
Must be available to work a varied retail schedule including nights, weekends and holidays