Fitness Studio Operations Team - barre3 West Village

barre3•New York, NY

21h•$19•Onsite

About The Position

Who we are Barre3 is a fitness company with a revolutionary vision: to redefine what success in fitness means. Profiled for disrupting the industry in major media outlets such as How I Built This, Fast Company, Forbes, and Time, we have flipped the focus of fitness from attaining an imagined ideal driven by societal standards to being balanced in body and empowered from within—a radical shift that helps people create healthy relationships with their bodies and minds. The foundation of our company—and the key to achieving our vision—is the barre3 class, a full-body balanced workout combining strength conditioning, cardio, and mindfulness. Taught in our 200+ studios across the U.S. and Canada and on our online platform, which has a streaming-subscriber base in 98+ countries, our class reaches hundreds of thousands of people. Launched just over 18 years ago, barre3 has already become one of the largest franchisors in the industry and has grown into a matrix organization with distinct and thriving units, including franchise, digital, retail, and retreat experience. The opportunity The Operations staff are responsible for two main roles, Front Desk and Support Staff. The Ops Team is responsible for ensuring strong client relations while maintaining an organized, clean, and welcoming studio atmosphere; with a strong focus on sales, memberships, and leading by example. The Ops Team will assist the Studio Manager in daily tasks that meet the guidelines set forth in the Policy and Procedure Manual for studio maintenance. BIPOC, People of color, People from working-class backgrounds, women, and LGBTQIA+ are encouraged to apply. We believe that these communities and identities must be centered in the work we do. Barre3 is committed to the full inclusion of all qualified individuals. As part of this commitment, barre3 will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Requirements

The ability to provide exceptional customer service and work independently.
Must possess excellent listening, verbal and written communication skills.
Ability to multi-task and work in a fast-paced environment.
Must demonstrate initiative, self-motivation, adaptability, and flexibility.
Must possess strong interpersonal, organizational, attention to detail, analytical, decision-making, and problem-solving skills.
Must display empathy while maintaining firm boundaries.
Works a minimum of 10 hours per week.
Two years of education, or equivalent experience, in customer service or sales required.

Responsibilities

Builds strong client relations with barre3 clients while maintaining a warm and supportive environment.
Executes strong communication skills and a professional presence to staff and clients.
Works together as a team to ensure that the day-to-day operations run smoothly.
Strives to be the top seller of b3 memberships, retail, and class packages; while also modeling best practices around selling.
Works on special projects with Studio Manager and/or Studio Director.
Maintains a clean, sanitary, and organized studio atmosphere at all times.
Prepares the studio for the AM/PM classes and front desk shift.
Helps with in-studio events and off-site events.
Works a minimum of 10 hours per week.