Fitness Service Agent

HOUSTONIAN CAMPUS LLC•Houston, TX

1d•Onsite

About The Position

The Fitness Service Agent is responsible for providing Members and guests with a positive and enjoyable workout experience that surpasses any other. This role requires the agent to be friendly, helpful, and attentive to those working out in the fitness area. They will provide members with any needed service, personalize it, and go above and beyond to consistently exceed customer needs. Knowledge and interest in Fitness are essential. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Requirements

Energetic, enthusiastic, observant, attentive and motivated
Personal interest in health, fitness, athletics, working out, nutrition or related field
Professional appearance
Must be able to bend, push, pull and lift 30 pounds on a regular basis
Must be able to stand for long periods at a time
Proactive/self-motivated, seeking out things to do during “down times” and ways to improve the fitness facility and services
Excellent verbal and written communication skills
Exceptional customer service skills
Positive attitude
Basic knowledge of human anatomy, physiology and kinesiology
Basic knowledge of machine weights, free weights and cardiovascular equipment
Conversational English language skills
C.P.R and First Aid certified
Ability to lift, push and pull 30+ pounds to clean under weights and equipment
Ability to stand for long periods of time
Ability to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers
Ability to accurately read instructions, reports, and log sheets
Ability to analyze and process written information from a variety of sources and effectively communicate content of reports
Ability to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements

Nice To Haves

Attending college for a degree in physical fitness, kinesiology or related field preferred or equivalent work experience
Continuously thinking of new ideas, new programs and better ways of doing things
Ensuring consistency of service in all areas of the Fitness Department
Maintaining working knowledge of basic concepts, trends and current research on nutrition and exercise
Finding new innovative ways to increase revenue with out losing the high level of continuous customer service

Responsibilities

Meet and greet members and guests in a timely fashion with our standard greeting
Answer phones with an upbeat tone using our standard greeting
Provide timely and professional service while offering towels, water, newspapers and magazines to members as well as being observant to someone looking around in need of assistance
Provide the member what they want, in an acceptable amount of time while personalizing the service, and going above and beyond to exceed the members’ expectations
Basic computer knowledge to ring up merchandise sales (bars, drinks)
Spot cleaning of equipment to ensure a great first impression when members arrive at machines
Regularly clean mirrors, benches, bars, cardio equipment, headsets, etc.
Maintain a safe, neat workout environment
Re-rack weights, straightening and re-aligning equipment, re-wrapping cords, hanging handles and ropes, re-racking balls and other fitness equipment, etc.
Assist members with adjusting workout equipment settings
Showing members the proper technique of how to use the cardiovascular and weight machines
Provide supervisors with timely and appropriate information needed for flyers, sign up sheets, etc.
Keep supervisors informed of any repairs that need to be done to the facility or any of our equipment
Write up equipment that is need of repair or service and inform the engineering staff of any structural repairs
Assist with the arrival of new equipment, mats, furniture and delivering of daily purchases to our department
Lift heavy equipment, move equipment and other supplies or tasks
Perform other duties or tasks as assigned by your supervisors that are related to the Fitness Department or The Houstonian Campus