Fitness Receptionist Lead

Arch Amenities Group•Seattle, WA

22d•Onsite

About The Position

The Fitness Receptionist Lead is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Fitness Front Desk Lead Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Fitness Front Desk Lead Associate may need to process transactions, handle money, and contribute to facility cleanliness.

Requirements

High School diploma but college degree preferred.
Customer service experience
Previous experience handling money
Excellent communication, customer service skills, and work ethics
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational. Strong team player
Proficient in appropriate computer skills and office equipment
Ability to lift 25 lbs.
Availability of working nights, weekends and holidays
Availability to stand for long periods of time
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Responsibilities

Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of the facility and Arch Amenities Group.
Report any incident or accident to the Facility Manager.
Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintain a monthly inventory of supplies and our products, when applicable.
Becomes knowledgeable about the facility and its amenities to effectively communicate with members and/or guests.
Help ensure the facility is only accessed by actual members and/or guests, and that it is always safe and secure.
Greet every guest with a smile and direct eye contact.
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
Use time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc.
Ensure proper coverage when it's necessary to leave the area.
Keeps the area clear of clutter and personal effects.
Informs co-worker(s) of pertinent information at the end of the shift.
Maintains and updates staff communication books.
Informs facility manager of any member, guest, or facility issues.
Enroll members and guests in programs.
Make reservations for spa services and personal training when applicable.
Receives payments for goods and services and properly accounts for the money.
Reconciles daily sales, deposits, and receipts, when applicable.
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare special events.
Additional duties as assigned.