Fitness Front Desk Supervisor

SOUTHWORTH DEVELOPMENT•Mashpee, MA

1d•$20 - $24•Onsite

About The Position

The Front Desk Supervisor at our fitness center is a pivotal role that blends exceptional customer service, leadership, and organizational skills. As the primary point of contact for our members, you will play a vital role in ensuring a seamless and enjoyable experience within our fitness center. This role requires an individual who can effectively manage a team, handle member inquiries, maintain facility operations, and contribute to the overall success of our fitness center.

Requirements

High school diploma or equivalent; bachelor's degree in a related field preferred.
Previous experience in customer service, preferably in a fitness or hospitality setting.
Demonstrated leadership skills with the ability to motivate and guide a team.
Excellent interpersonal and communication skills, with an approachable and friendly demeanor.
Proficiency in using computer systems for check-ins, payments, and basic record-keeping.
Strong organizational skills and attention to detail, especially in managing schedules and reservations.
Knowledge of fitness center operations, equipment, and classes is advantageous.
CPR and First Aid certification, or willingness to obtain within a specified time frame.
Ability to handle challenging situations with tact, diplomacy, and professionalism.
Flexibility to work weekends, evenings, and holidays as required.

Nice To Haves

Knowledge of fitness center operations, equipment, and classes is advantageous.

Responsibilities

Supervising and leading the front desk team to provide exceptional service to all members and guests.
Overseeing daily operations, including opening and closing procedures of the fitness center.
Handling member inquiries, providing information about facility offerings, classes, and membership benefits.
Coordinating and scheduling fitness center staff, ensuring adequate coverage during peak hours and special events.
Managing member check-ins, payments, and registrations for classes and personal training sessions.
Resolving member concerns, feedback, and complaints in a professional and efficient manner.
Collaborating with other departments to promote club-wide events, promotions, and activities.
Assisting in maintaining a clean and organized facility by monitoring equipment, supplies, and cleanliness.
Enforcing club policies and safety protocols to create a secure and welcoming environment.
Assisting in the planning and execution of fitness center programs, workshops, and challenges.