Fitness Club Operations Manager – Aquatics

Elite Sports Clubs•Milwaukee, WI

12d

About The Position

Elite Sports Clubs is seeking a Fitness Club Operations Manager – Aquatics to lead and elevate our aquatics department within a fast-paced, family-focused fitness club environment. This position blends aquatics leadership, pool operations management, and people development—ideal for a candidate who thrives in both hands-on leadership and day-to-day facility execution. This role oversees swim lessons, lifeguard operations, pool safety, staff training, scheduling, and overall pool management, ensuring every member experience is safe, welcoming, and well-run.

Responsibilities

Manage daily pool operations, ensuring the pool environment is consistently safe, clean, and professionally maintained
Perform routine checks on water quality, temperature, chemical levels, and safety equipment, in coordination with maintenance/operations teams
Ensure pool deck readiness, equipment organization, and proper signage/controls for member use
Maintain a strong relationship with operations/maintenance to address repairs, work orders, and preventative maintenance planning
Support scheduling and execution of open swim, lap swim, lessons, and special events with strong space management and communication
Oversee aquatics programming including group lessons, private lessons, lifeguards, and youth programming
Maintain lesson structure, curriculum consistency, and high-quality instruction standards
Identify opportunities to grow aquatics participation and revenue through improved programming, staffing coverage, and member engagement
Recruit, onboard, train, and mentor swim instructors and lifeguards
Create and manage staff schedules to support programming and operational coverage
Serve as a visible on-deck leader—supporting staff, coaching performance, and setting the standard for professionalism
Foster a positive, accountable team culture rooted in safety and member experience
Serve as the point person for aquatics-related questions, concerns, and service recovery
Ensure consistent communication to members regarding schedules, pool closures, lane availability, and special programming
Collaborate with front desk, youth programming, and club leadership to create a seamless member experience
Ensure compliance with all aquatics safety protocols and local/state regulations
Track and maintain staff certifications (CPR, Lifeguard, WSI, etc.) and support ongoing staff development
Maintain department organization including schedules, attendance, staffing documentation, and programming updates