Fitness Club Concierge

Fitometry Health Club•Ridgewood, NJ

169d

About The Position

The Fitness Concierge is responsible for providing superior level customer service to our members, prospective members and guests. As a Fitness Concierge, you will demonstrate an aptitude and command of our company-wide policies and initiatives to ensure the integrity of our brand. The Concierge will ensure each member interaction is personalized guaranteeing the club provides the highest level of service. Our Fitness Concierges have an inside track to become Personal Trainers, Group Fitness Instructors and Sales Representatives.

Requirements

Willing to become CPR/AED Certified (Training provided)
Basic computer proficiency
Ability to multi-task and maintain a controlled and professional demeanor.
Able to work varied shifts, including days and evenings
Passion to serve others
Effective communication skills
Must be able to stand, walk, sit, reach, and bend for the duration of a shift
Must enjoy working in a team environment
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age or older

Responsibilities

Greet all members and guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Answer phones in courteous, helpful, professional manner
Function as an initial source of information regarding all services available within our club
Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Sell and enroll prospects in various memberships and programs
Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serve as point of contact for new member acquisition and member retention interactions
Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Attend staff meetings and other meetings as required
Function as a brand ambassador inside and outside of the gym
Maintain an atmosphere which makes members feel welcome
Maintain a professional disposition at all times
Support the service desks and gym floor
Communicate special events to members and guests
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Offer services direct to clients, partnering with all functional teams to deliver memorable experiences
Resolve member concerns and escalate to a Manager as needed.
Support the childcare department as an attendant as needed.
Regular, consistent cleaning and sanitizing of communal spaces and assigned areas