Fitness Concierge

Active Wellness•New York, NY

4d•$18 - $22•Onsite

About The Position

The Fitness Concierge is a key support role within the Personal Training team, responsible for ensuring smooth operations on the fitness floor and delivering exceptional service to members and guests. This individual will actively assist with greeting new clients, equipment usage, and maintaining an organized and welcoming gym layout. Additional responsibilities include scheduling member orientations, responding to facility-related inquiries, and promoting personal training services by selling packages. The Fitness Concierge is expected to create a positive and supportive environment, fostering an excellent fitness experience for all members.

Requirements

Provide exceptional customer service to potential and existing members
Be a club ambassador, knowledgeable about all club services and programs
Maintain positive and on-going relationships that support the member experience
Be a team player and show a willingness to learn new things.
Must be detail oriented, organized and highly responsive with a commitment to customer service
Strong verbal communication skills
Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness and wellness industry
AED/CPR/First Aid Certified
Proof of citizenship or legal status
Ability to take the responsibility for the health and safety of others
Ability to stand for several hours in a same shift; ability to lift 25 lbs
Must follow OSHA and Active Wellness safety standards

Nice To Haves

Willing to obtain National Personal Training Certification(s) preferred (see approved Certification, Licenses and Permits list) as well as modality specific certifications as required by role (if applicable)

Responsibilities

Manage the fitness floor, ensuring it is clean, safe, and orderly by performing tasks like picking up loose items (towels, water bottles, etc.), cleaning equipment, racking weights, and maintaining organized small equipment storage
Assist and educate members on the safe and correct use of cardio and weight training equipment
Ensure any safety issues on machines (towels, bags, loose parts, etc.) are cleared promptly
Teach and assist members with machine adjustments and registration, including use of matrix and Technogym machines
Ensure fitness rooms are stocked and clean (wipes, tissues, towels, etc.)
Perform routine cleaning and maintenance of gym equipment and supports opening/closing duties
Greet members and guests with a warm welcome and answers facility-related questions
Respond to member feedback and issues in a timely and effective manner, escalating when necessary
Provide tours of the fitness facilities to new or prospective members
Assist members with using the club app to sign up for group exercise classes and navigate other services
Promote and sell personal training packages, making recommendations based on member goals, health history, and preferences
Generate leads for personal training, schedules lead generation activities, and supports trainer development
Process payment transactions for personal training sessions and updates the list of active clients monthly
Audit the personal trainer calendars for discrepancies on a monthly basis
Assist in the implementation of new fitness programs/classes
Support and encourage members to meet their fitness goals, creating an environment conducive to achieving personal fitness milestones
Assist with onboarding new trainers, including walkthroughs of gym setup, booking workouts, and equipment orientation
Answer the phone in a friendly, helpful manner, directing calls to the appropriate department as needed
Maintain and update administrative documents, such as sops for concierge responsibilities, personal training purchases, and service requests
Utilize scheduling tools to manage trainer availability, book sessions, and ensure the team meets member needs.
Handle injury, illness, and security incident reporting
Alert the operations staff to repairs and maintenance needs in the club
Submit work order requests for service technicians
Assist the fitness director with new member outreach and follow-up with infrequent users
Develop relationships with members and encourages referrals
Serve as a point of contact for new member acquisition and retention interactions
Collaborate with all May Center departments to maintain facility operations and interdepartmental efficiency
Attend Active Wellness site meetings and trainings
Perform various administrative and housekeeping duties as needed
Cover the welcome desk as required
Perform any other duties assigned by the supervisor