Fitness Center Manager

Jewish Community Center•Cherry Hill Township, NJ

About The Position

The Fitness Center Manager will work in conjunction with our Fitness Center Director to ensure the smooth operation of our fitness facility. This role is critical in delivering exceptional member experiences, maintaining high standards of equipment and facilities, and driving our fitness programs. The ideal candidate will possess strong leadership skills, a passion for fitness, and a proven ability to manage staff and events effectively.

Requirements

Requires 3 – 5 years of fitness management experience.
Nationally recognized Personal Training Certification (NASM or other approved accredited certification)
Minimum of 3-5 years of experience in fitness facility operations or management.
Strong leadership and team-building skills.
Excellent organizational and time-management abilities.
Proven experience in event planning and execution.
Knowledge of fitness industry trends and best practices.
Strong interpersonal and communication skills.
Advanced Level PC skills: Microsoft Office Suite – Excel, Word, PowerPoint, and Microsoft Outlook.
CRM knowledge (Daxko Operations, Salesforce etc.)
Ability to perform work that is routine and strong attention to details
Knowledge of systems and functionality.
Ability to work in cross-functional teams.
Excellent project management, customer service, organization, and time management skills.

Nice To Haves

Bachelor’s degree in Exercise Science, Sports Management, or a related field preferred.
CPR/AED certification is preferred.

Responsibilities

Staff Management:
Supervise and oversee personal training staff and fitness floor staff, ensuring a high level of service and professionalism.
Provide ongoing training, support, and performance evaluations to enhance team effectiveness.
Ensure HR guidelines and policies are executed including but not limited to hiring protocols, disciplinary actions, attendance, time off and evaluations.
Create and enforce job responsibilities for all shifts to aid in the cleanliness and prime operating status of all equipment.
Conduct regular staff meetings to create a positive work environment and to alert staff to facility updates, programs and events.
Set and enforce appropriate attendance policies and procedures related to the fitness center for floor staff and personal trainers.
Manage budget expenses related to the fitness floor and personal training depts.
Manage payroll for floor staff and personal trainers via ADP and follow financial dept. deadlines related to payroll processing.
Scheduling:
Develop and manage schedules for personal trainers and fitness floor staff to ensure optimal coverage and member satisfaction utilizing TEAMS and encouraging proper use of the application.
Provide emergency floor coverage during operating hours due to employee absences, business traffic or other needs as they arise.
Marketing:
In conjunction with the JCC marketing team, ensure that assets related to fitness and personal training are current, promoted and appropriately highlighted in all appropriate agency advertising platforms including but not limited to the JCC Website, social media platforms, publications and community partners.
Follow marketing depts. guidelines for asset creation timelines to ensure appropriate advertising and recruitment of all programs and events related to the fitness center and personal training business.
Personal Training and New Client Orientation:
Maintain a small number (3-5) personal training sessions per week as part of client growth and optics.
Conduct and/or assign new client orientations via Kickstarter program, providing an overview of facility offerings, fitness programs, and equipment usage to promote a positive and welcoming environment.
Assign Kickstarter clients who express interest in personal training with the appropriate staff members and conduct regular client feedback inquiries as it relates to customer experience. Feedback should include member satisfaction surveys, follow-up emails and phone calls.
Set monthly goals for personal trainers to allow for continued growth of the personal training revenue.
Track statistics related to personal training such as unique clients, total numbers of training in each category, cancellations, customer feedback, purchases, unused sessions, trainer success and submit quarterly reports.
Equipment Maintenance:
Ensure all fitness equipment is well-maintained, regularly inspected, and promptly repaired. Collaborate with maintenance staff to address any facility-related issues.
Work with various facility vendors to ensure facility and equipment is maintained effectively.
Create and utilize facility maintenance duties for staff to ensure a daily safety check operation.
Ensure equipment that is down for service is appropriately deactivated and clearly marked for the membership.
Event Organization:
Plan, coordinate, and execute a variety of special events including wellness fairs, 5K runs, fitness competitions, kids and adult triathlons, and specialty fitness classes to engage and inspire members.
Attend and provide support to various agency special events and fundraising initiatives.
Member Engagement:
Foster a community atmosphere by encouraging member participation in programs and events.
Lead fitness team by example, create relationships, be present on the fitness floor, encourage and lead the team in the art of conversations.
Address member inquiries and concerns promptly to maintain a high level of satisfaction.
Ensure exceptional member relationships with the fitness floor and personal training team throughout the department.
Budget Management:
Assist the fitness director in the development and management of the fitness center budget, including expenses related to staff, equipment, and events.
Safety and Compliance:
Ensure that all fitness center operations comply with safety regulations and organizational policies, creating a safe and healthy environment for staff and members.
Ensure all staff certifications are current.
Provide professional development for fitness center employees (safety training etc.).
Conduct regular safety checks of all fitness center equipment and record details.