Fishing Enthusiast - Customer Service Representative - Tackle Warehouse - Alpharetta, GA
About The Position
We are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service. We are looking for reliable and personable individuals, with a passion for fishing, to help us build lasting relationships with our Tackle Warehouse customers. Whether you are helping someone via phone, live chat or email, we want you to share a passion for people and ability to problem solve. Sports Warehouse is comprised of:Tackle WarehouseTennis WarehouseRunning WarehousePickleball WarehouseRiding WarehouseInline/Ice WarehouseSkate Warehouse Purpose of Position Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner. The ideal candidate will Enjoys fishing for fun and relaxation or sport. Experiential knowledge of fishing products, their purpose and benefits. Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations. Possess excellent verbal and written communication skills. Problem solve and utilize available resources to locate answers to product/order questions. Demonstrate a comprehensive understanding of current company policies, procedures, products and services. Be flexible during busy times by helping fellow co-workers and function as part of a team. Have the ability to multi-task and remain composed under pressure. Continually learn and develop skills relevant to the role. Bring a positive attitude and strong work ethic to the workplace.
Requirements
- Proficient in Microsoft Office Suite.
- Demonstrate ability to learn new software applications.
- Communicate clearly and professionally during conversations.
- Demonstrate active listening skills.
- Approach problem-solving with creativity and innovation.
- Exhibit a professional demeanor in all interactions.
- Interpret and execute written and verbal instructions accurately.
- Follow directions well and gain clarification as needed.
- Adapt to new circumstances and execute multiple tasks and deadlines.
- Excellent organizational skills and attention to detail.
- Maintain focus, attention to detail effectively.
- Work independently and remain motivated.
- Recognize when to seek assistance and collaborate effectively.
- Foster a positive attitude and strong work ethic, contributing positively within a team.
Nice To Haves
- Enjoys fishing for fun and relaxation or sport.
- Experiential knowledge of fishing products, their purpose and benefits.
- Possess excellent verbal and written communication skills.
- Bring a positive attitude and strong work ethic to the workplace.
Responsibilities
- Serve as a direct point of contact between the company and customers.
- Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.
- Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
- Problem solve and utilize available resources to locate answers to product/order questions.
- Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
- Be flexible during busy times by helping fellow co-workers and function as part of a team.
- Continually learn and develop skills relevant to the role.
- Maintain a standard of conduct that will maintain an orderly and productive workplace.
- Uphold standards of safety and cleanliness in the work environment.
- Practice good judgement in actions and decision making.
Benefits
- Medical, dental and vision benefits
- Paid vacation time
- Life and short-term disability insurance
- Merchandise discounts with all Sports Warehouse companies
- Access to on-site fitness facility
- Paid sick time
- 401(k) and profit-sharing programs
- Opportunities for growth
- Employee appreciation events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
