Fiscal I.T. Tech

HEARTSHARE HUMAN SERVICES OF NEW YORK-posted 2 days ago
$60,000 - $70,000/Yr
Full-time • Entry Level
New York, NY
1,001-5,000 employees
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This role is responsible for the first tier of support for fiscal systems, basic troubleshooting, and education on process and workflows for staff. The IT Tech will assist with data sanity tasks, such as ensuring fiscal data is up to date and accurate (cost centers, accounts, etc.) and that end-users are correctly following procedures for data entry. The Fiscal IT Tech will also act as “tier 1” response for staff with deskside support issues, such hardware, Office 365, etc. An ideal candidate will have knowledge with different data formats, experience with some advanced Microsoft Excel functionality (vlookup, etc.), and experience with educating non-technical staff on technical topics. Proficiency in NetSuite strongly preferred

  • Serve as first point of contact for the fiscal team via ticket system—logging, tracking, and providing status updates.
  • Diagnosing and repair basic issues: password resets, software installations, hardware peripherals (desktops, laptops,printers, mobile devices)
  • Support Microsoft 365, Active Directory, Windows 11, printers, network connectivity (TCP/IP, DNS, DHCP, VPN)
  • Escalate complex issues as needed using clear documentation and proper context
  • Maintain accurate ticket records, knowledge-based entries, and tech documentation
  • Assist with NetSuite user administration: create accounts, manage roles & permissions, handle password resets, and troubleshoot login problems
  • Support data migrations or integration troubleshooting (e.g. imports, CSV loads, API syncs) as part of team effort
  • Help document processes, train end users, and maintain user-facing training materials or FAQs
  • Provide Tier 1 support for vendor issues or basic NetSuite errors, escalating complex functional or development issues as needed.
  • Understanding of Windows OS and Microsoft O365 applications.
  • Comprehension of networking, hardware and application systems.
  • Bachelor's degree in computer science, information systems or related field Preferred.
  • NetSuite experience. Preferred
  • Rewarding Work in a team environment.
  • Paid vacation, sick, personal days, and holidays.
  • 403(B) retirement plans with employer contribution.
  • Health, dental, vision and life insurance.
  • Employee Assistance Program (EAP).
  • Flexible spending account (Dependent Care, Medical, Parking, and Transit).
  • Employee Appreciation Programs and Events.
  • Tuition Assistance Program.
  • Professional Development opportunities.
  • Wellhub Discount
  • Verizon Wireless Discount.
  • BJs Membership discount.
  • Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more
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