First Party Collections

AllianceOne•Maumee, OH

9d•$17•Onsite

About The Position

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: We are currently hiring for First Party Collections in our Maumee, Ohio location! This is a first party collections program centered on providing collections services for consumer card, commercial card, and consumer loan lines of business. Collectors on this program will manage a daily caseload of customer with the objective of collecting past due amounts while maintaining high performance in Quality and Compliance to provide an exceptional customer experience. Pay: $17/hour Location: 1684 Woodlands Dr, Maumee, OH 43537 (Onsite) Training Hours: Monday through Friday 10AM - 7PM Hours of Operation: Monday through Friday 10AM - 7PM Benefits: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more! You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month. Qualifications: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties. Professional Demeanor: Demonstrating patience, composure, and client service attitude. Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy client’s requests. Problem Solving and Decision Making Skills Ability to handle multiple projects and daily tasks in a changing environment Open to new approaches that improve overall work efficiency and effectiveness. Initiative: Identify process improvements, demonstrate a “self-starter” behavior and a willingness to help others, and show potential to require minimal supervision. Planning and scheduling skills Organizational skills and the importance of being detailed oriented #ZRPSG If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [email protected]. Questions? Please review our privacy notice available at the following www.allianceoneinc.com/careers For additional information on AllianceOne visit our website at www.allianceoneinc.com As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties.
Professional Demeanor: Demonstrating patience, composure, and client service attitude.
Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy client’s requests.
Problem Solving and Decision Making Skills
Ability to handle multiple projects and daily tasks in a changing environment
Open to new approaches that improve overall work efficiency and effectiveness.
Initiative: Identify process improvements, demonstrate a “self-starter” behavior and a willingness to help others, and show potential to require minimal supervision.
Planning and scheduling skills
Organizational skills and the importance of being detailed oriented

Responsibilities

Collectors on this program will manage a daily caseload of customer with the objective of collecting past due amounts while maintaining high performance in Quality and Compliance to provide an exceptional customer experience.