First Notice of Loss (FNOL) Representative - General Motors Insurance

GM Financial•Fort Worth, TX

About The Position

The First Notice of Loss (FNOL) Representative at General Motors Insurance, your primary responsibility is for all aspects of Auto Claim intake of first notice of loss including claim creation, customer service, and initiating tools that will provide superior customer service and expedite the handling of the claim. In this role, you will answer phones (and other forms of communication) to respond to customers reporting new losses, as well as other Claims customer service-related calls. Additionally, this position includes entry level claim adjuster duties. This position must project a professional company image through all communication interactions.

Responsibilities

Provides first notice of loss support and claim creation for Auto Claims
Investigates to uncover the Auto claim customers' needs and manages the customer experience from Auto claim intake to the assignment of the claim
Answers incoming calls and emails from customers or other parties involved in claims; provides timely and correct product and service information
Assists customers by completing the first notice of loss process, directing calls, or initiating tools to assist the progression of the claim.
Ensures accuracy of first notice of loss entry
Obtains and inputs information relating to accidents for new claim creation
Assists with starting the claims process by initiating method of vehicle inspection, rental car set up, etc.
Provides excellent customer service at all times
Seeks guidance from team members to resolve issues and identify appropriate issues for escalation
Contributes to business goals, performance metrics, and effectively uses tools & technology
Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events