Firmware Verification Quality Manager (Player-Coach Role)

Cricut•South Jordan, UT

14d•Onsite

About The Position

Cricut is seeking an experienced Firmware Verification Quality Manager (also known in other industries as a Systems Verification Manager ) to lead our firmware quality assurance function while also contributing directly to testing and validation efforts. In this player-coach role, you will both manage and mentor a growing QA team and work hands-on with test planning, execution, and automation to ensure the highest standards of quality for Cricut’s firmware and hardware product releases. You will serve as the key voice for QA in cross-functional discussions, representing customer and end-user perspectives while balancing project timelines and priorities. This role requires strong leadership skills, deep technical expertise in firmware/hardware/software interactions, and the ability to operate both strategically and tactically.

Requirements

Proven experience leading or managing Firmware Verification Quality teams in a technical product development environment.
Strong background in hands-on firmware, hardware, and software development with ability to code yourself, and teach/mentor others. Requires embedded systems (C/C++) coding proficiency!
Be able and willing to work in our South Jordan, Utah office five (5) days/week , without exception.
Deep knowledge of communication protocols: USB, Bluetooth Classic, BLE, and Wi-Fi.
Hands-on experience with microcontrollers, DC motors (steppers, servos), and motor drivers.
Exposure to sensing, sampling, and feedback control systems.
Experience writing and reviewing test plans, scenarios, and automation strategies.
Skilled in debugging, defect tracking, and providing stakeholder updates.
Familiarity with testing device software/apps on Windows and Mac platforms.
Intermediate or higher programming experience in Swift, Dart, C/C++, and Python.
Excellent written and verbal communication skills, with ability to present to both technical and executive audiences.
Comfortable working across multiple operating systems: Windows, Mac, iOS, Linux.
Ability to create reproducible bug reports and procedures for firmware/software issues.

Nice To Haves

Experience testing software that interacts with hardware in consumer electronics.
Familiarity with state machine testing and qualifying products with embedded systems.
Background in industries requiring rigorous quality (Aerospace, Medical Devices, Consumer Electronics).
Previous experience managing or coordinating with offshore/contract manufacturing teams.

Responsibilities

Leadership & Management Build, lead, and mentor a team of firmware verification quality engineers, providing guidance, feedback, and career development.
Define and drive firmware quality verification strategy, processes, and best practices across firmware and hardware testing.
Allocate resources, set priorities, and ensure timely execution of test plans to support product launches.
Collaborate with cross-functional stakeholders (engineering, product, manufacturing, design) to align quality goals with business objectives.
Communicate project status, risks, and recommendations to executives and stakeholders with clarity.
Hands-On Firmware Quality Verification Contribution - Required Develop and execute comprehensive test plans, test cases, and automation suites for firmware and hardware systems.
Perform functional, integration, regression, and system-level testing of firmware across multiple platforms.
Debug, analyze results, and track defects while working closely with development teams to resolve issues.
Provide actionable end-user feedback to improve overall product quality and customer experience.
Partner with contract manufacturers in Asia to align on testing procedures and product readiness.