Fire Systems Service Coordinator

Siemens Corporation•Rolling Meadows, IL

40d•Onsite

About The Position

The Fire Systems Service Coordinatorâ coordinates the delivery of onsite and remote service activities from the initial demand creation through delivery and close-out. The right candidate will schedule and dispatch resources to ensure customer expectations and commitments are met for all services. Why is this important? Your expertise and regular interaction with the customer and internal service team will help them save energy and money, as well as create a more sustainable future for our environment. As aâ Fire Systems Service Coordinator, you will:

Requirements

High school diploma or state-recognized GED
Must be able to demonstrate:
Familiarity or experience with fire systems or related experience.
Organizational and interpersonal skills
The ability to read and understand customer service contracts
Experience with Microsoft Office and business software systems (e.g., SAP)
Verbal and written communication skills in English
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Nice To Haves

Associate degree
Experience dispatching/scheduling field personnel/technicians.

Responsibilities

Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
Act as primary point of contact for service customers to ensure expectations are met.
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
Schedule resources to support standard service agreements.
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices.
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
Complete tasks as assigned in a timely manner and according to given deadlines e.g month-end, quarter-end, and fiscal year-end).
Aggressively billing throughout the month to meet financial.
Assume other responsibilities as assigned by your supervisor.
Must be available when asked to work weekends for month-end, quarter-end, and fiscal year end.