Fire Sprinkler Service Supervisor

Johnson Controls • Teterboro, NJ

1d

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! Lead the business. Lead the people. Lead the results. If you bring deep experience in water‑based fire protection systems and enjoy owning both operations and financial performance, this role puts you in charge of a high‑impact service business. As the Sprinkler Service Supervisor, you will lead technicians, strengthen customer relationships, drive revenue growth, and ensure safe, high‑quality service delivery across your territory.

Requirements

• 7+ years of hands‑on experience with water‑based fire sprinkler systems
• 3–5 years of supervisory or management experience with financial responsibility
• NICET Level II in Water‑Based Systems (or higher)
• Strong leadership, organization, and communication skills
• Proven ability to operate in a fast‑paced, customer‑driven service environment
• Results‑oriented, accountable, detail‑focused professional with a strong work ethic

Nice To Haves

• Bachelor’s degree or equivalent professional experience
• Additional NICET certifications (Fire Alarm or Special Hazards)
• Experience managing large territories or high‑revenue service operations

Responsibilities

• Own the Business Lead the Sprinkler Service Department with full responsibility for revenue, margins, and profitability
• Manage departmental P&L, labor, inventory, capital expenses, and collections
• Drive service growth through new bookings, expansions, and market penetration
• Execute strategic plans to meet or exceed corporate financial and operational goals
• Deliver Exceptional Service Serve as a trusted partner to customers from contract execution through service completion
• Ensure all service commitments, timelines, and quality standards are consistently met
• Resolve service, scheduling, billing, and collection issues with urgency and professionalism
• Partner with internal teams and leadership to support customer retention and satisfaction
• Lead and Develop the Team Hire, train, coach, and develop a high‑performing team of technicians and support staff
• Balance workloads, territories, and schedules to maximize productivity and response time
• Set clear expectations, monitor performance, and provide ongoing coaching
• Conduct ride‑alongs to assess safety, technical quality, and efficiency
• Foster a culture of accountability, teamwork, and professional growth
• Champion Safety Enforce Johnson Controls safety programs, EH&S policies, and regulatory compliance
• Ensure all safety training is current, documented, and effective
• Investigate incidents, identify hazards, and implement corrective actions
• Lead by example to promote a culture of safety and risk awareness
• Provide Technical & Operational Oversight Support complex service and troubleshooting of wet, dry, and pre‑action sprinkler systems, fire pumps, backflows, and associated components
• Review blueprints, specifications, inspections, and repairs to ensure compliance and quality
• Serve as a technical resource to field teams as needed

Benefits

• Competitive salary and commission / bonus plan
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Manager