Fire Sprinkler Service Leader

APi Group•College Station, TX

25d•$85,000

About The Position

The primary purpose of this position is to oversee the Fire Sprinkler Service Department. The Fire Sprinkler Service Leader is responsible for driving profitable revenue, while positively leading and managing the Fire Sprinkler Department staff, processes, and procedures. The Fire Sprinkler Service Leader estimates and schedules service work, while working to continuously improve our customer experiences. This position has a salary of $85k+ depending on experience

Requirements

5+ years of relative Life Safety with mentorship and leadership responsibilities.
Intermediate level skills with Microsoft Office 365.
Strong computer and phone skills.
Understand NFPA (National Fire Protection Association), building and fire codes.
Ability to communicate effectively; both verbally and in writing.
Valid driver’s license; in accordance with company policy required.
Able to pass a post-offer drug test and background check.

Nice To Haves

Although not required, applicable technical field experience and licensure is a plus.

Responsibilities

Lead and supervise both the field and office service teams. This includes hiring, training, scheduling, performance evaluations, and disciplinary action.
Creating, maintaining, and consistently ensuring an exceptional customer experience by working with employees, customers, and vendors
Actively participate in Sales to Operations handoffs. Understand the scope of work. Order and receive all materials and equipment. Schedule with customers. Collaborate and coordinate scheduling with Fire Alarm and Special Hazard Service Leader for multiple scopes. Execute on scope of work that meets or beats the budget. Obtain all documentation from field technicians. Promptly and accurately resolve all jobs for quick invoice turnaround.
Oversee service technician’s workload and adjust schedules as needed to meet changing demands.
Collaborate with cross-functional teams to ensure smooth operations and effective communication.
Enforce existing and further develop standards and procedures to ensure consistent delivery of high-quality services.
Handle customer concerns quickly and professionally to maintain customer relationships.
Ensure that service strategy aligns with overall business objectives and company mission, vision, and values.
Track and analyze service metrics to identify areas for improvement.
Promote safety above all else. Set the team up for success with proper equipment and perform routine safety audits of field personnel.
Review and approve payroll.
Estimate service work, order parts, and coordinate with vendors as needed.
Available as backup support for your branch’s scheduled Emergency Service technicians.
Assist with collections as needed.

Benefits

Comprehensive Insurance coverage - Health, Dental, Vision and More
401(k) Plan – Matching %
Employee Stock Purchase Plan
Profit Sharing Plan
Flex Spending (FSA) and HSA
Wellness Program
Employee Assistance Program
Individual Development Plan (IDP) – Define your career goals and create a plan that make the goals attainable
Growth opportunities through company sponsored leadership development courses and trainings
Paid Time Off (PTO)
Paid Holidays
Parental Leave, Paid Pregnancy Medical Leave
Tuition Reimbursement
Annual Discretionary Bonuses
Employer Paid Life Insurance