Fire Security Installation Coordinator

Johnson Controls•Canton, MI

3d•$30 - $38

About The Position

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! What you will do: Under general supervision, coordinates customer Fire alarm and or Security Installation projects requests from customers, Project Managers and or Project Coordinators requests, from initiation to project completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads. Partners effectively multiple times during the work day with the Operations/ Install Field Manager and or the Operations/Install Manager to ensure technical installation work is scheduled in a reasonable timeframe and to the customer’s expectations within the projects scope . Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner. How you will do it: Receives customers, electrical contractors, Project Mangers, and or Project Coordinators requests for unscheduled or scheduled work . Determines customer needs and matches appropriate Technician with assistance from the Operations / install team leads as needed. Communicates the schedule to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Upon completion, reconciles all external and internal customer requests daily. Coordinates labor scheduling to align technicians to the appropriate customer and required licensing if required with assistance from the Operations / install team leads as needed . Ensures Technicians are provided updated daily schedules via the scheduling platform prior the next day and are provided details of the projects , scope and contact information with assistance from Project Mangers, Project Coordinators and Operations / install team leads . Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe. Maintains and manages multiple Installation email INBOXES for Daily Construction reports, Installation NFPA 72 Record of Completion documents and Test and Inspection reports . Develops and maintains viable long-term relationships with customers, electrical contractors and subcontractors. Participates in weekly Operations/ Installation meetings by preparing and discussing Scheduling status and customer satisfaction positive and or negative issues . Researches and follows up on questions identified during monthly business review. May work with the Service Scheduling team for requests to maintain installation technicians utilization and or special situations for scheduling . Business review support Billing support Customer retention support Answer incoming customer calls and resolve issues and/or take notes to pass to appropriate department Other duties and administrative activities as assigned.

Requirements

Associates degree preferred, high school diploma or equivalent required
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
Must have strong interpersonal skills to effectively communicate with both internal and external clients
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence
Able to prioritize work activities based upon financial impact to desired business goals
Able to influence diverse teams to accomplish tasks/goals

Nice To Haves

Preferred minimum of five years of service industry experience managing service operations and/or service scheduling
Experience and/or basic project accounting or costing principals is desired

Responsibilities

Coordinates customer Fire alarm and or Security Installation projects requests from customers, Project Managers and or Project Coordinators requests, from initiation to project completion
Maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Team Leads
Partners effectively multiple times during the work day with the Operations/ Install Field Manager and or the Operations/Install Manager to ensure technical installation work is scheduled in a reasonable timeframe and to the customer’s expectations within the projects scope
Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner
Receives customers, electrical contractors, Project Mangers, and or Project Coordinators requests for unscheduled or scheduled work
Determines customer needs and matches appropriate Technician with assistance from the Operations / install team leads as needed
Communicates the schedule to be provided directly to the customer
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed
Answers any customer inquiries and resolves or escalates customer issues, as appropriate
Upon completion, reconciles all external and internal customer requests daily
Coordinates labor scheduling to align technicians to the appropriate customer and required licensing if required with assistance from the Operations / install team leads as needed
Ensures Technicians are provided updated daily schedules via the scheduling platform prior the next day and are provided details of the projects , scope and contact information with assistance from Project Mangers, Project Coordinators and Operations / install team leads
Maintains consistent communication with assigned Technicians
Follows up on activities to ensure completion in an established timeframe
Maintains and manages multiple Installation email INBOXES for Daily Construction reports, Installation NFPA 72 Record of Completion documents and Test and Inspection reports
Develops and maintains viable long-term relationships with customers, electrical contractors and subcontractors
Participates in weekly Operations/ Installation meetings by preparing and discussing Scheduling status and customer satisfaction positive and or negative issues
Researches and follows up on questions identified during monthly business review
May work with the Service Scheduling team for requests to maintain installation technicians utilization and or special situations for scheduling
Business review support
Billing support
Customer retention support
Answer incoming customer calls and resolve issues and/or take notes to pass to appropriate department
Other duties and administrative activities as assigned