Fire Rescue Public Safety Telecommunicator I (FR PST I)
About The Position
St. Johns County residents enjoy a healthy quality of life with many perks including one of the top rated public school systems in the State of Florida, miles of beach shoreline, peaceful estuary scenery of the St. Johns River, long established agriculture and equestrian scene, and the nation’s oldest city, historic St. Augustine. In 2019 St. Johns County was ranked the 10th fastest growing county in the United States showcasing that there is truly something for everyone in St. Johns County! St. Johns County Board of County Commissioners is seeking a Fire Rescue Public Safety Telecommunicator for the Emergency Communications Center in St. Johns County, St. Augustine, Florida. The St. Johns County Fire Rescue Communications center answers all incoming emergency and non-emergency calls, including 911 calls. Fire Rescue Public Safety Telecommunicators receive, and process calls for service while dispatching fire and medical apparatus, including marine rescue units. Employees work in a fast paced, team-oriented environment to serve the citizens and visitors of St. Johns County. The newly selected Fire Rescue Public Safety Telecommunicator will go through an extensive training program including Emergency Medical Dispatch, CPR, and Florida Department of Health Public Safety Telecommunicator certification. The ideal Fire Rescue Public Safety Telecommunicator candidate must possess St. Johns County’s core values of compassion, innovation, and trustworthiness and must work well in a collaborative team environment.
Requirements
- High school diploma or equivalent recognized certification.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, one to two years of experience.
- Possess and maintain APCO Emergency Medical Dispatch certification and State of Florida Public Safety Telecommunicator certification.
- May be hired at Pay Grade 11 with “Trainee” designation until certified, for a period not to exceed one year.
- Must possess and maintain a valid Florida driver’s license and any other endorsements necessary to legally operate vehicles used while assigned to this position.
- Must possess good interpersonal and communication skills to serve others.
- Must be able to comprehend, speak and write the English language.
- Must be able to operate a computer.
- Knowledge of emergency telephone and radio communications procedures.
- Knowledge of the operation of telephone, radio and CAD systems.
- Knowledge of computers and job-related software programs.
- Knowledge of county streets and geography.
- Knowledge of fire and law enforcement terminology.
- Skill in the analysis of problems and the development and implementation of solutions.
- Skill in the response to emergency situations.
- Skill in the preparation of clear and precise administrative reports.
- Skill in oral and written communication.
Responsibilities
- Answers all incoming calls for Fire Rescue Communications, including 911 calls
- receives and processes emergency and non-emergency calls
- ensures compliance with standard operating procedures and county policy.
- Dispatches fire and medical apparatus, including marine rescue units.
- Operates Computer Aided Dispatch to log events and records time and information.
- Monitors and assists field units during on-scene activities, accounts for apparatus.
- Monitors law enforcement, fire, animal control, and other radio communications channels.
- Assists the public by providing information, available resources, or referrals to other agencies
- assists the public and other agencies during inclement weather, hurricanes and other disasters.
- Maintains a full-time presence on the job.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
