Fire Control Maintenance Dispatcher - Mandalay Bay
About The Position
As a Fire Control Maintenance Dispatcher at Mandalay Bay you will play a vital role in delivering excellent internal and external guest service by using strong communication and coordination skills to support guests, engineers, and partner departments. As part of a courteous, professional, and collaborative team, this role helps oversee department operations related to the property’s life safety and facility management systems, ensuring a safe, responsive, and well-maintained environment for all. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.
Requirements
- Must be 21 years of age or older
- High School Diploma or GED
- Six (6) months of prior relevant experience in the hospitality industry or similar environment
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Must be able to work various shifts, including weekends and all holidays
Nice To Haves
- Experience in any of the following preferred: computerized maintenance management system, building automation system operation, fire alarm system operation, computerized dispatching with heavy radio, telephone volume
Responsibilities
- Manage computerized maintenance management and life safety systems to prioritize, dispatch, and track maintenance requests while completing required administrative tasks
- Own all service requests and complaints by responding promptly, answering or directing incoming calls, and following up to ensure guest satisfaction in a fast-paced environment
- Prioritize guest requests and dispatches using sound judgment and multitasking skills
- Support a positive team environment through professionalism, teamwork, and clear communication with guests and coworkers
- Maintain knowledge of hotel and departmental operations and work independently to complete tasks in a timely manner
- Maintain awareness of cleanliness, safety, and accident prevention standards
Benefits
- Free meals in our Mandalay Bay employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
