Fire Alarm Service Manager

Encore Fire Protection • Parsippany, NJ

30d • $100,000 - $120,000

About The Position

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 97,000 customers from Maine to Florida. With a team of over 2,400 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. Our continued growth and success have created a need for a Fire Alarm Service Manager for our Parsippany, NJ operation. Our Service Managers are the "go-to" experts for their product line, offering crucial support and guidance to both field technicians and office staff. As our Fire Alarm Service Manager, you will be responsible for overseeing the inspection, maintenance, and repair of fire alarm systems, ensuring high standards of safety and compliance. In this role, you'll play a key part in managing day-to-day operations, resolving technical issues, and driving exceptional service delivery.

Requirements

• 5+ years of management experience in a service-based business (HVAC, plumbing, facilities, etc.). Fire protection experience is a plus, but not required-we'll teach you everything you need to know
• Bachelor's degree in business administration, operations management, or a related field is preferred
• Strong leadership skills with the ability to inspire and guide a team while fostering a culture of excellence and safety
• Excellent problem-solving abilities to diagnose complex issues and implement effective solutions
• Outstanding communication skills for building relationships with clients and resolving service issues efficiently
• Proven project management experience, handling scheduling, resource allocation, budgeting, and quality control
• Adaptability in a dynamic industry with evolving technologies and regulations

Responsibilities

• Oversee day-to-day operations-lead a growing team of both office professionals and field technicians, providing hands-on support and clear direction
• Serve as a knowledge hub, providing expert guidance to navigate complex service calls
• Collaborate with our Deficiency Sales Team, offering strategic product suggestions to ensure accurate system repair quotes and remediation steps
• Maintain strong relationships and communicate effectively with customers, taking ownership of resolving service-related issues
• Set clear goals and expectations for the team while identifying coaching and development opportunities, helping them grow their technical and industry expertise
• Partner with senior leadership to drive departmental strategy, set operational targets, and improve profitability
• Conduct onsite visits as needed to ensure work is completed safely, efficiently, and up to Encore standards

Benefits

• Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code: Upon joining, you'll receive branded Encore gear, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it.
• Innovative Culture: We encourage a culture of experimentation and improvement. You'll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Number of Employees: 101-250 employees