Remote FinOps Operations Specialist

AI Acquisition

10d•Remote

About The Position

AI Acquisition is the global category leader in AI service-provider enablement. Operating globally, with the US as its primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. We combine proprietary AI orchestration tools with enterprise-grade SaaS infrastructure, delivering immediate value to agencies and SMBs worldwide. We’re transforming how entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. Positioned at the forefront of the $1.3 trillion AI revolution, we empower members to earn $500+ per hour with streamlined AI-powered systems. Through our AI Agency Incubator, AI Accelerator, and AI Launchpad, we provide the systems, training, and support needed for rapid success. We’re hiring a Chargeback, Payments & FinOps Operations Specialist — a senior operational expert in dispute management, refunds, chargebacks, and payment systems. This is a specialist contract role designed for high-calibre operators with real experience in high-ticket digital businesses, SaaS, subscriptions, and online platforms. The role is structured in phases: Phase 1: Backlog remediation & dispute recovery Phase 2: Process stabilisation & systemisation Phase 3: Risk reduction & ongoing oversight

Requirements

Proven experience managing chargebacks, disputes, and refunds end-to-end
5+ years in payments operations / chargebacks / refunds / disputes / FinOps / billing / risk roles
Deep understanding of the full dispute lifecycle
Hands-on experience with: Stripe, PayPal, Payment gateways, Subscription billing platforms
Experience in high-ticket online businesses, SaaS, coaching, education, or digital services
Strong operational mindset — systems builder, not task processor
Ability to work independently and structure chaos into order
Experience working with banks, issuers, and financial institutions
Strong documentation and process design skills
Fluent English (spoken and written)

Nice To Haves

FinOps or Revenue Operations background
Experience in SaaS billing operations
Exposure to fraud prevention and risk scoring systems
Experience working in AI, SaaS, or subscription platforms
Previous experience in scaling platforms or marketplaces
Familiarity with chargeback monitoring tools and analytics platforms

Responsibilities

Manage the full end-to-end chargeback and dispute process
Handle dispute categorisation, evidence gathering, rebuttal preparation, and submissions
Interface with banks, card networks, and payment processors
Track ratios, thresholds, risk flags, and dispute performance metrics
Monitor Visa, Mastercard, and Amex scheme programs and risk thresholds
Oversee refund flows, refund routing, and refund governance
Identify root causes of disputes and refund triggers
Implement controls to reduce dispute volume and revenue leakage
Build structured workflows for refunds and escalations
Operate across platforms including: Stripe, PayPal, WAP, Payment gateways and processors
Manage dispute dashboards, transaction tracing, and risk signals
Maintain visibility across payment pipelines and settlement flows
Build SOPs for refunds, disputes, and chargeback handling
Standardise workflows
Design prevention frameworks
Implement scalable operational structures
Shift from reactive processing → proactive risk management
Identify systemic risk patterns
Reduce dispute ratios
Improve transaction approval quality
Strengthen platform trust and financial integrity
Implement prevention strategies, not just remediation