Host - Gordon Ramsay

Caesars Entertainment Corporation•Baltimore, MD

56d

About The Position

The Fine Dining Host/Hostess is the first point of contact for our customers and will display an upbeat and professional demeanor at all times.

Requirements

High School Diploma or Equivalent (College or Food & Beverage degree preferred).
Major Hotel or chain restaurant experience as a greeter or Host preferred.
Microsoft, Word and Excel experience required.
Must be flexible with working hours and be available on weekends and holidays.
Must be able to work in a smoke filled environment.

Responsibilities

Responsible for all customer communication, including general inquiries and walk up reservations.
Welcomes all of our guests, check for reservations and escort out guests to their tables.
Responsible for entering walk up reservations into the Open Table system according to the business rules set by the restaurant Management.
Responsible for menu cleanliness and inspects all food, lounge and beverage menus for stains, bent pages, and complete pages.
Operates Open Table reservation systems to check reservations for the night, ensure table blocks are enforced.
Checks with the Manager on duty to review reservations and understand the number of stations that will be in use for the evening.
Provide real time communication to floor management on walk in volume and VIP customers.
Maintains seating block for VIP customers and communicates with floor management when additional volume of VIP guests are requiring tables.
Attend all pre shift meetings so that they are educated on property wide events and promotional events within Gordon Ramsay.
Describe in detail the preparation methods and ingredients associated with any item on the menu. Explain menu highlights and promote specials to guests at the door.
Attend all training session and vendor tastings.
Interface with the lounge "Hostesses" to assist with seating, and pre bussing of lounge and bar tables of glassware, chinaware and linens.
Assist with furniture alignment in the lounge and bar, police the floor for garbage.
Use a carpet sweeper to tidy up any of the carpeted areas in the dining room.
Keep their working space (podium) in proper order with clean and tidy sight lines.