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Caesars Entertainment•Kansas City, KS

About The Position

JOB SUMMARY: The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant’s first and last impression and must make sure guests thoroughly enjoy their dining experience. ESSENTIAL JOB FUNCTIONS : (includes but is not limited to the following) Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.) Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests. Before the shift, communicates reservations and anticipated business levels to Chef and Management. Coordinates with Lead Host in booking and arranging any and all large parties. Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations) Communicates guests’ comps and any comping issues with Casino Hosts before and during the shift. Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management. Monitors cleanliness and organization of host podium and surrounding entrance area. Shows guests to their table, provides menus and initial introduction. Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff. Oversees, stocks and maintains retail area for Gordon Ramsay merchandise. Assists other Hosts in accordance with the Host job description. Is at all times appropriately groomed and wears the uniform provided Follows all applicable safety procedures Follows all standard operating procedures Perform other related duties as assigned and requested. Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

Requirements

Ability to read, write and understand English
Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management
Maintains excellent organization of reservations
Ability to remember and use guests’ names when greeting regular customers
Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions
Promotes casino events, property services and promotional campaigns
Must be able to work individually and as part of a team in collaboration with others
Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies
Ability to work from a standing and walking position for extended periods of time
Ability to perform reaching and stooping motions repeatedly
Visual ability needed to accurately provide guest service
Ability to work at a fast pace, high volume environment involving constant public interaction
Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs
Shifts may vary based on business needs
Must be able to work any day of the week and any shift, including holidays and weekends
Must be able to handle intoxicated guests in a professional manner and according to policy
Must be 18 years of age
High School Diploma or equivalent required
Must obtain a Food Handlers certificate from County Health Department
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must pass background check
Must present a neat and professional appearance
Work requires professional interactions with customers, public and co-workers
Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc.
Requires excellent ability interpersonal and communication skills

Nice To Haves

Previous host/hostess experience preferred
Previous experience with restaurant reservation system and/or Open Table preferred

Responsibilities

Ensure guests are cheerfully greeted, whether in person or on the phone
Seat arriving guests in a timely manner
Make sure guests thoroughly enjoy their dining experience
Demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.)
Manage reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to guests
Communicate reservations and anticipated business levels to Chef and Management
Coordinate with Lead Host in booking and arranging any and all large parties
Communicate with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations)
Communicate guests’ comps and any comping issues with Casino Hosts before and during the shift
Ensure menus are cleaned on a daily basis and communicates any menu maintenance issues with Management
Monitor cleanliness and organization of host podium and surrounding entrance area
Show guests to their table, provides menus and initial introduction
Ensure fair distribution of tables by serving as the primary coordinator between the server staff and the door staff
Oversee, stock and maintain retail area for Gordon Ramsay merchandise
Assist other Hosts in accordance with the Host job description
Be at all times appropriately groomed and wears the uniform provided
Follow all applicable safety procedures
Follow all standard operating procedures
Perform other related duties as assigned and requested