Financial Systems Administrator

Portillo’s•Oak Brook, IL

17h•Hybrid

About The Position

The Financial Systems Administrator is responsible for overseeing and optimizing Portillos’ financial systems by implementing best practices and ensuring system reliability and performance. This role primarily supports the Oracle Cloud platform while maintaining involvement in all financially integrated systems. Key responsibilities include installing, configuring, patching, upgrading, and maintaining the company’s Oracle applications and related technologies. This individual will lead the change management processes that support ongoing system enhancements and business operations, partnering closely with Accounting and Finance to ensure data integrity and system accuracy. They will also manage performance and accountability of a third-party service provider, ensuring timely support ticket resolution, proactive feature adoption, and alignment with Oracle’s roadmap and strategic goals. The Financial Systems Administrator serves as the subject matter expert (SME) for Oracle Cloud, driving system adoption, continuous improvement, reporting accuracy, and successful release management across all financial platforms. This is a hybrid position based at the Portillo’s Restaurant Support Center in Oakbrook, Illinois with on-site presence required Tuesday through Thursday. CORE RESPONSIBILITIES: Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences: Family: Work together to make everyone feel at home, and we step up when someone needs help Perform general administrative duties across multiple SaaS Financial Systems including access management and user support Collaborate closely with cross-functional teams to ensure financial and system activities/tasks and deliverables are completed accurately and on time Identify, design, and implement internal process improvements including but not limited to automating manual processes and optimizing data delivery within the Oracle Cloud Environment Develop clear and effective communications to keep management and Restaurant Support Center team members informed on system performance and project status Partner with functional business leads to prioritize system enhancements, reporting needs, and issue resolution Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness Coordinate and oversee work of the managed services provider to ensure service levels, responsiveness, and quality standards are consistently met Drive vendor accountability and performance by managing a third-party consultancy ensuring support tickets are resolved promptly, release features are maximized, and Oracle roadmap initiatives are proactively integrated into business strategies Design, develop and maintain customized searches, reports, scripts, workflows, and objects that enhance system performance Write unit/integration tests, document business flow diagrams, and maintain knowledge repositories Conduct data analysis and troubleshooting to resolve technical issues and support system reliability Provide timely support and documentation to internal and external auditors as needed Review and approve configuration changes, ensuring alignment with business processes and governance controls Energy: We move with urgency and passion, while maintaining attention to detail Collaborate with both internal and external technical partners to deliver system solutions that meet evolving business needs Monitor data process to ensure accuracy, timeliness, and consistency across all financial systems Maintain and validate disaster recovery and backup systems to ensure business continuity and data protection Fun: We entertain our guests, we connect authentically, and we make each other smile Build trusted relationships across departments to promote engagement, participation, and adoption of system tools and improvements Create and deliver meaningful Oracle Cloud reports that provide actionable business insights Contribute to a positive, team oriented culture and pitch in where needed and celebrating shared success Other duties as assigned

Requirements

Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Math, Finance, Information Technology, or related field
Minimum of 4 years of hands-on experience administering Oracle Cloud solutions
Proven success in leading the configuration, development, implementation, and optimization of Oracle Cloud Solutions
Strong understanding of SOX compliance and internal control requirements
Working knowledge of setup of ETL processes and integration setup
Familiarity with cloud-based solutions (e.g. AWS, Azure, GCP)
Proficiency in SQL Server and relational databases
Excellent analytical and problem-solving abilities, with strong project management and organizational skills
Demonstrated ability to work both independently and collaboratively in a fast-paced, team-oriented environment
Experience in a highly collaborative fast-paced environment with local and remote teams
Skilled in gathering, analyzing, and consolidating information to support business decisions
Proven ability to manage and hold external vendors accountable
Strong written and verbal communication skills, with experience developing reports, documentation, policies, and procedures
Strategic thinker with a track record of translating ideas into practical, successful execution
Occasional travel may be required for participation in Oracle conferences, user groups, and professional forums to maintain current knowledge of best practices, product enhancements, and industry trends

Nice To Haves

Oracle Cloud Financials certifications
Experience supporting multi-unit operations, ideally within the restaurant, retail, or hospitality industries
Background working for multi-state employers with complex financial or regulatory requirements
Prior experience in a publicly traded company environment

Responsibilities

Perform general administrative duties across multiple SaaS Financial Systems including access management and user support
Collaborate closely with cross-functional teams to ensure financial and system activities/tasks and deliverables are completed accurately and on time
Identify, design, and implement internal process improvements including but not limited to automating manual processes and optimizing data delivery within the Oracle Cloud Environment
Develop clear and effective communications to keep management and Restaurant Support Center team members informed on system performance and project status
Partner with functional business leads to prioritize system enhancements, reporting needs, and issue resolution
Coordinate and oversee work of the managed services provider to ensure service levels, responsiveness, and quality standards are consistently met
Drive vendor accountability and performance by managing a third-party consultancy ensuring support tickets are resolved promptly, release features are maximized, and Oracle roadmap initiatives are proactively integrated into business strategies
Design, develop and maintain customized searches, reports, scripts, workflows, and objects that enhance system performance
Write unit/integration tests, document business flow diagrams, and maintain knowledge repositories
Conduct data analysis and troubleshooting to resolve technical issues and support system reliability
Provide timely support and documentation to internal and external auditors as needed
Review and approve configuration changes, ensuring alignment with business processes and governance controls
Collaborate with both internal and external technical partners to deliver system solutions that meet evolving business needs
Monitor data process to ensure accuracy, timeliness, and consistency across all financial systems
Maintain and validate disaster recovery and backup systems to ensure business continuity and data protection
Build trusted relationships across departments to promote engagement, participation, and adoption of system tools and improvements
Create and deliver meaningful Oracle Cloud reports that provide actionable business insights
Contribute to a positive, team oriented culture and pitch in where needed and celebrating shared success
Other duties as assigned

Benefits

Participation in a discretionary bonus program based on company and individual performance, among other ingredients
A monthly technology reimbursement
Equity awards [senior manager and above]
Quarterly Portillo’s gift cards
Medical insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
401(k) plan with a company match